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Reservation Clerk

Posted April 10, 2021

Shenzhen Marriott Hotel Nanshan
Shenzhen, Guangdong, China
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About This Job

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Shenzhen Marriott Hotel Nanshan

No 88 Haide Yi Road
Nanshan District
Shenzhen, Guangdong 518054
China

+86-755-8666 6666

340 Room Hotel

www.marriott.com

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NEW HOTEL

Shenzhen Marriott Hotel Nanshan is strategically located in the cultural center of Nanshan district, place in the landmark building with 300.8 meters height. Hotel offers 340 luxurious guest rooms and suites with captivating harbor and city views, provides 6 food and beverage outlets. Ten multi-function venues offering 2,000 sqm of cutting-edge meeting and banquet space. Shenzhen Marriott Hotel Nanshan promises to be a coveted destination for successful meetings, conferences, weddings and events.