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Spa Receptionist

Posted March 23, 2021

JW Marriott Singapore South Beach
Singapore, Singapore
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About This Job

POSITION SUMMARY

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

JW Marriott Singapore South Beach

30 Beach Rd.
(Access Via Nicoll Highway)
Singapore, 189763
Singapore

+65 6818 1888

654 Room Resort

www.jwmarriottsingapore.com

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Be Infinite

The South Beach in Singapore is a 654-rooms and suites Luxury & Lifestyle H.I.P. (Highly Individualised People and Places) Hotel that aspires to Create Infinite Experiences for you, with you.   With commanding views over the Lion City's skyline, this stunning Hotel of Design by renowned French designer Philippe Starck fuses contemporary architecture with restored heritage buildings, in a brilliant show of form and function. Standing as a gateway to Singapore's thriving city centre and historic Civic District, it is walking distance from MRT stations, shopping malls and places of interest including art & history museums.

Take a breather at one of our two Sky Gardens that come decked out with infinity Swimming Pools and are furnished with sunken chairs – you can keep cool and have a drink at Ebb6, located at the roof of Padang Terrace, where you can enjoy good times, great bites and generous drinks. Alternatively, head up to Flow18, the highest point of the hotel, and work up a sweat at our state-of-the-art Fitness Centre. With a poolside bar offering food and beverage for the soul, you can experience the pinnacle of wellness and serenity at Flow18, all while taking in the stunning panoramic view of Singapore’s skyline. The countless Imaginative Social Spaces nestled within The South Beach will take you on a journey through the hotel’s many distinctive spaces, inspiring your senses into a reverie.

Featuring ADHD, a contemporary All Day Hotel Dining restaurant that offers a delectable range of cuisine and exciting gastronomical encounters created to appease your every mood and fancy, The South Beach also presents three stunning experiential bars – Court Martial Bar, LAUGH and PREFIX, serving a range of cocktails & beverages. Be it a romantic dinner, a meal to talk business over or celebratory drinks, the hotel has something for everyone and every need.

When we built The South Beach, we thought of you - a spirited generation of unique individuals who thrive independently in your own creative realms but who are also equally inspired by your surroundings. For this very reason, you will find innovative and creative Imaginative Social Spaces across the grounds of The South Beach where one can gather to socialise, or be alone. Regardless of their mood, guests are provided with a multidimensional experience where they can take in the atmosphere, culture and lifestyle of the hotel.