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Supervisor-Banquet Operations

Posted May 17, 2021

JW Marriott Hotel Hangzhou
Hangzhou, China
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About This Job

POSITION SUMMARY

Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

JW Marriott Hotel Hangzhou

28 Hushu South Road,Gongshu District
Hangzhou, 310006
China

86-571-8578 8888

305 Room Hotel

www.marriott.com

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Timeless beauty comes alive in Hangzhou, one of China's most magnificent cities. The new JW Marriott Hangzhou offers first-class service, luxurious accommodations, impeccable amenities, and a fabulous location in Hangzhou's business and shopping areas. Cultural attractions, such as West Lake, Silk Museums, the Grand Canal and Qing He Fang Historical Street are all nearby. We're also located near the railway station and airport. Our spacious rooms and suites include high-speed Internet, iPod docking station, mini-bar, safe, luxurious bedding, and TV in the bathroom. Our Executive Lounge on the 26th floor features spectacular views and serves breakfast and cocktails in the evening. While with us, relax in our indoor pool and stay fit at our 24-hour fitness centre. Enjoy local and international cuisine at our three restaurants and coffee or beverages at our lounge. When planning an event, our facilities are unmatched with 2,069 square metres of space and top-notch catering and event planning.