Posted March 30, 2021The Ritz-Carlton, Dove Mountain
Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.
MIRJMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
With an ability to embody the heart and soul of its Sonoran Desert surroundings, The Ritz-Carlton, Dove Mountain offers a sanctuary of natural beauty framed against the Tortolita Mountains. Distinguished from all other Tucson resorts by readers of Travel + Leisure magazine as one of the Top 100 Hotels in the World, guests will discover how easy it is to be inspired by the land revered by the Hohokam Indian inhabitants of centuries past. They can taste it in the rich bounty of local flavors embraced by our restaurants and feel it through the eco-holistic therapies of our luxury spa. They can experience it with adventure programs and world-class hiking destined to restore the soul and while traversing the mystical landscape of our Jack Nicklaus Signature Golf course. Let us create your dream oasis in this desert land where adventure and a gracious spirit enable our guests to return to life.Explore our Dove Mountain Wedding Experience Newsletter for an exclusive look into the premier wedding destination in Arizona. The Ritz-Carlton, Dove Mountain is a Tier 2 property in The Ritz-Carlton Rewards.