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Front Desk AM Lead

Posted March 31, 2021

AC Hotel Louisville Downtown
Louisville, KY
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About This Job

Front Desk AM Lead & Guest Care

We are looking for people that have a passion to serve others and show off their hospitality skills ! Working at the front desk means you are at the hub of the hotel and have the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution – FREE MONEY!

Group Life Insurance equal to your annual salary

Voluntary Short and Long Term Disability Programs

TEAM environment where your voice matters                                                                                                                                         Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner

Post guest charges, collect payments and follow all cash handling procedures as required by Concord

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

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About this Employer

AC Hotel Louisville Downtown

727 East Market Street
Louisville, KY 40202

(502) 568-6880

156 Room Hotel

www.marriott.com

Our Hotel

AC Hotels by Marriott reflect the souls of the cities in which they reside. We are located in NuLu (New Louisville) in the East Market District of Downtown. The neighborhood is known for its unique art galleries, specialty stores, antique shops, and a growing restaurant scene. Within walking distance to major attractions including KFC Yum! Center, Louisville Slugger Field, and the University of Louisville Hospital. Step into your spacious, well-appointed guest room to discover European styling, sleek furniture and premium bedding. A refined design with an emphasis on technology brings flat-screen Smart HDTV’s to each room and complimentary high-speed WiFi throughout. We offer a Spanish twist with our breakfast and serve up tapas and expert local knowledge at our AC Lounge, featuring handcrafted cocktails local to the city. AC Hotels - a whole new way to hotel.