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Front Desk Supervisor

Posted March 31, 2021

Delta Hotels Virginia Beach Bayfront Suites
Virginia Beach, VA
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About This Job

Front Desk Supervisor
The position involves high guest contact and presents the first point of contact for all of our guests. The Front Desk Supervisor is responsible for assisting guests with check-in and check-out, answers and processes phone calls. Work to resolve guest challenges, ensuring guest satisfaction.  Manages front office operations to ensure profitability, cost control, and guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue
This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

EDUCATION & EXPERIENCE:

  • High School Graduate or General Education Degree (GED): or Work Equivalent
  • Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
  • Minimum of 1-2 years of experience as a Customer Service Agent
  • Previous cash handling experience
  • Prefer previous experience as a Front Desk Supervisor

QUALIFICATIONS:

  • Good understanding of the English language
  • Good communication skills both written and verbal.
  • Exert physical effort in lifting/transporting at least 25 pounds.
  • Push/pull carts and other equipment up to 100 pounds.
  • Endure various physical movements throughout the work areas.
  • Satisfactorily communicate with guests, management and co-workers to their understanding.
  • Work environment – front office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings
  • Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
  • Knowledge of the local area.
  • Ability to suggestively sell.

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About this Employer

Delta Hotels Virginia Beach Bayfront Suites

2800 Shore Drive
Virginia Beach, VA 23451

(757) 481-9000

295 Room Hotel

www.marriott.com

Escape to the quiet shores of the Chesapeake Bay

Boasting panoramic views of the Atlantic Ocean, the new Delta Hotels by Marriott Virginia Beach Bayfront Suites is your oasis just minutes from the heart of Virginia Beach.Located on Chesapeake Bay, our private beach access offers beach rentals including kayaks, beach yoga, Nature preserve trail and bike rentals. Settle into your suite complete with free Wi-Fi, luxurious bedding & breathtaking ocean views. Guests will enjoy onsite parking, fitness facility, outdoor pool & 24-hour business kiosk. Bayfront dining is steps from your room at Tin Cup Kitchen + Oyster Bar, a casual dining experience with fresh oysters, fish & coastal cuisine. From breakfast to dinner, guests can dine-in to enjoy stunning water views or have your meal delivered to your room delighting in a more private dining experience. Host distinctive weddings, business events & social galas in our 13,000 sq feet of flexible event space or choose our outdoor venue. This is luxury made simple; this is the Delta Virginia Beach Bayfront Suites.