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Guest Service Expert

Posted March 30, 2021

The Ritz-Carlton, Tysons Corner
McLean, VA
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About This Job

JOB SUMMARY

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Ritz-Carlton, Tysons Corner

1700 Tysons Boulevard
McLean, VA 22102

(703) 506-4300

399 Room Hotel

www.ritzcarlton.com

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Property Description

'We are Ladies and Gentlemen serving Ladies and Gentlemen.'

The Ritz-Carlton, Tysons Corner hotel is the ultimate in luxury, prestige and convenience. Located just outside of Washington, D.C. in Northern Virginia’s most exclusive business, dining and shopping district, our luxury hotel in Tysons Corner invites guests to indulge in soothing spa therapies in The Day Spa, devour delectable cuisine and sample over 40 wines by the glass in Entyse Wine Bar & Lounge, or simply spend the day shopping at the adjacent Tysons Galleria. Our Northern Virginia hotel’s impeccable service and stunning location has earned accolades as one of the top hotels in the United States by Travel & Leisure Magazine and Condé Naste Traveler Reader’s Choice Awards.

399 guest rooms including 33 suites and 37 Ritz-Carlton Club room, each with views of Washington, D.C. or the Blue Ridge Mountains.

Benefits:

  • Medical, Dental, & Vision Plans
  • Vacation, Sick, & Personal Days
  • 401K Retirement Plan
  • Free Meals
  • Free Parking
  • Free Uniforms
  • Many, many, more

Awards

Mobil Four-Star and AAA Four Diamond Hotel. Meetings and Conventions Magazine's Gold Key Award

Property Statistics

Year built
1991
Number of rooms
399
Number of employees
470
Our top markets
Corporate, Group, Transient

Food & Beverage Outlets

Restaurants
Fine Dining
Lounges
Lobby
Lounge
Piano

Amenities

Hotel Amenities
  • 1 Indoor Pool
  • 1 Fitness Facility
  • 1 Health Club
  • 1 Spa
  • Business Center
  • Concierge services
  • Dual Line Telephones
  • Data ports
  • In-room safe
  • Minibar
  • Newspaper (Mon-Fri)