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Guest Service Representative/Night Auditor

Posted March 26, 2021

Graduate Madison
Madison, WI
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About This Job

Graduate Hotels®, is seeking a Full-TimeGuest Service Representative / Night Auditor to join Graduate Madison and its wonderful team of hospitality enthusiasts. This position would be a combination of 1st, 2nd, or 3rd shifts.

Graduate Hotels creates authentic, playful spaces that connect a community's travelers, students, and locals. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their hometown.

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Handles all end-of-day accounting functions including posting daily room rates and room tax
  • Ensures accuracy of all charges to guest folio
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team member
  • Excellent time management skills

ABOUT US

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country.  Each hotel pays homage to the heritage of its unique town through cultural nods to the local community.  Launched in 2014, there are currently 28 hotels across the U.S. and an additional seven hotels set to open by the end of 2021. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com.
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About this Employer

Graduate Madison

601 Langdon Street
Madison, WI 53703

(608) 257-4391

72 Room Hotel

www.graduatehotels.com

Managed By

Our Hotel

Graduate Madison is more than just a place to lay your head. While you’re with us, grab a cocktail at our summer camp-inspired rooftop bar, Camp Trippalindee, sip an espresso at Poindexter Coffee, Graduate Hotels’ coffee concept and get your heart rate up in our gym, equipped with Peloton bikes. We’re the perfect spot for Badgers– and their dogs! Pets stay free at Graduate Hotels.

We are a block from the University of Wisconsin campus and idyllically set alongside Lake Mendota on historic Langdon Street in Madison. Our rooftop hangout, Camp Trippalindee, rustic plaids (a canoe too!) and a  loungey lobby shop, Poindexter Coffee…We’re ready to quench Badger appetites, and cozy up your Madtown meet-ups.

Take over our rooftop restaurant and bar, Camp Trippalindee, a perfect camp site for your downtown meeting, meet-up or Badger reunion. It is uniquely equipped to host about 100 special guests for your gathering or private game day get-together (*TVs too!). We’ll serve up stunning panoramic views of Lake Mendota and the Capitol Building, and a menu chock-full of local flavor.