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General Manager

Posted April 30, 2021

DoubleTree by Hilton Shanghai Nanxiang
Shanghai, China

About This Job


A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures.

What will I be doing?

As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. A General Manager will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
  • Lead in all key property issues including capital projects, customer service, and refurbishment
  • Ensure all decisions are made in the best interest of the hotels and Hilton
  • Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
  • Provide effective leadership to hotel team members
  • Lead in all aspects of business planning
  • Comply with and exceed Hilton Brand Service Standards
  • Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
  • Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
  • Hold regular briefings and communication meetings with the HOD team
  • Respond to audits to ensure continual improvement is achieved


What are we looking for?

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Experience as General Manager or Director of Operations within a similar quality hotel
  • Degree or diploma in Hotel Management or equivalent
  • Possesss strong commercial acumen, with experience in increasing profitability
  • Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
  • Excellent leadership skills
  • Exceptional communication skills
  • In-depth knowledge of the hotel/leisure/service sector

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • General Management experience in a similar quality hotel

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!



About this Employer

DoubleTree by Hilton Shanghai Nanxiang

789 Chaxi Road
Jiading District
Shanghai, 201803


313 Room Hotel

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At A Glance

Welcome to DoubleTree by Hilton Shanghai Nanxiang, located adjacent to the famous Guyi Garden. Our bright and stunning hotel is a quick walk to the Nanxiang Economic Development Zone and just 15 minutes from the National Exhibition and Convention Center and Hongqiao Airport. We're also near Nanxiang Ancient Town, Yunxiang Temple, Tam Garden and other wonders of this beautiful city.

Enjoy friendly service throughout your stay starting with a warm DoubleTree Chocolate Chip Cookie at check-in. Guest rooms feature a sitting area, sofa bed, HDTV, large workspace, WiFi and a mini-fridge. Slip into a cozy bathrobe, make a cup of tea and check out the lovely views from your balcony. Our suites and executive rooms offer even more space for work and relaxation plus access to the Executive Lounge for complimentary breakfast.

Enjoy Asian and Western cuisine any time of day in Gladness Restaurant or relax with a cocktail or cup of coffee in the lobby bar. You'll find delicious fusion cuisine at Junfu Chinese Restaurant including homemade Nanxiang dumplings.