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General Manager

Posted April 7, 2021

Hampton Inn & Suites Pensacola/Gulf Breeze
Gulf Breeze, FL
Rare opportunity in a HOT market!

About This Job

Banyan Tree Management is a Florida-based hotel management and development company that has been named multiple times to Inc's list of fastest growing private companies in the United States. We currently have 20 properties in our management portfolio and offer a dynamic work environment with avenues for professional and personal growth. We strive to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments. 

We are seeking an individual who embodies the core values that are integral to our success:

  • Transparent & Accountable
  • Humble, Respectful & Dedicated
  • Embrace Opportunity 
  • Create Value for Shareholders
  • Family Matters

The General Manager position is responsible for the following:

  • Operations: Coordinate and actively manage housekeeping, maintenance, breakfast service, and guest reception departments to ensure a consistent, high quality guest experience.   Monitor guest satisfaction scores on a daily basis. Respond to guest complaints and to resolve issues and come to satisfactory resolutions.
  • Supervise weekly, monthly, and quarterly deep cleaning and preventative maintenance initiatives .  Exceed brand and ownership standards of performance and excellence.  Ensure that all daily, weekly, and monthly reporting is complete and up to ownership standards.  Carefully monitor employee labor hours and ensure they do not exceed budget.   Ensure that all department heads are completing daily/weekly/monthly responsibilities and checklists.   Inspect rooms with housekeepers on a weekly basis .  Submit PO's to home office on a timely basis.  Be on call 24 hours a day to assist with any issues with the hotel.
  • Revenue Maximization: Continually monitor local market and comp set and strategically calibrate rates to ensure we out perform the local comp set.   Engage local community through CVB, Chamber, and others to stay connected to events in the area.
  • Sales and Marketing: Implement and maintain an effective sales and marketing plan. Manage sales director to ensure group bookings, LNRs, and SMERF business. Engage with guests at breakfast and throughout the day to gain valuable feedback on guest experience.
  • Employee Staffing and Development: Hire, train, and develop new employees. Delegate appropriate duties to maximize employee labor hours and minimize employee turnover
  • Budgets and Forecasting: Must be able to maintain all hotel departments and operations within budget and utilize conservative economics in ordering all supplies for hotel operations to ensure best ROI . Actively work with ownership to create budgets and forecasts.


  • Minimum 2+ years of documented, franchised select service hotel management. Prefer Hilton experience.
  • Ability to leverage provided technology to effectively manage the property.
  • Must possess an ability to take direction, manage employees, accomplish tasks independently, and pay attention to detail, to ownership's high standards, with little supervision.
  • Ability to supervise, delegate, and manage several tasks at once.
  • Ability to remain calm and in control in emergency or difficult situations.
  • Ability to work a flexible schedule, including weekends.

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. These laws prohibit employment discrimination based on race, color, sex, religion, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law. For more information, employees and/or candidates are encouraged to visit Employment is offered by the hotel, not Banyan Tree Management. Each hotel is independently owned. The hotels are operationally managed by Banyan Tree Management. Each hotel is an equal opportunity employer. 

compensation: $60,000 - $65,000


About this Employer

Hampton Inn & Suites Pensacola/Gulf Breeze

61 Gulf Breeze Parkway
Gulf Breeze, FL 32561

(850) 203-1333

90 Room Hotel

At A Glance

Ideally located between Pensacola and Pensacola Beach, our modern hotel in Gulf Breeze, FL allows you to enjoy the best of both worlds. Spend an afternoon strolling along our coastline on the sugary white sands of Pensacola Beach, visit a nearby art gallery, charter a fishing trip, take a swing at one of our golf courses, or play a game at the neighboring baseball stadium. The Andrews Institute for Orthopedics and Sports Medicine is also within walking distance.

Relax in your guest room or suite, and enjoy a great night’s sleep on our clean and fresh Hampton bed®. Each room in our hotel in Gulf Breeze, FL features thoughtful comforts and amenities, including a 42-inch LCD TV and free WiFi. Start your day with Hampton’s free hot breakfast. Savor one of our famous fresh-baked waffles, or try the hearty oatmeal. If you’re in a rush, pick up a free Hampton On the Run® Breakfast Bag, available Monday through Friday. Stay connected to family and friends back home with free WiFi access throughout the hotel. Work out in the complimentary, 24-hour fitness center, or take a dip in our outdoor spa-like swimming pool.