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Front Desk Agent

Posted April 5, 2021

Mill Falls at the Lake
Meredith, NH
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About This Job

Looking for Full-Time Front Desk Agent at Mill Falls at the Lake

Job overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Requirements

Education and Experience:

  • High school education or related experience.

Benefits

Full-Time Benefits Available!

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurances (Long-Term and Short-Term)
  • Supplemental Life Insurances (Self, Spouse and Child)
  • Identity Theft Protection
  • AMAZING HOTELS DISCOUNTS!
  • AND MORE!
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About this Employer

Mill Falls at the Lake

312 Daniel Webster Highway
Meredith, NH 03253

(844) 745-2931

171 Room Resort

www.millfalls.com

About Us

In the early 1980’s, Meredith was at a crucial point in its history, struggling with how to responsibly develop and revitalize its downtown area without jeopardizing its small town character and charm, historic resources, and environmental assets. 

In 1983, three investors bought the mill property that dated back to the beginning of our country’s Industrial Revolution, which had deteriorated into an unsightly sprawl. Many of the non-historic structures in the complex were razed, but the historic old linen Mill was preserved and reconstructed into a four-floor marketplace. A half-ton copper cupola from atop the tower of a North Woodstock Church was acquired and hoisted to a new perch on the mill roof. The Marketplace, along with three new retail buildings, was created and opened its doors for business in 1984. 

The following year, the magnificent 54-room Inn at Mill Falls was added to the complex. 

The area was beautifully landscaped, and the waterfall that powered the old mill was exposed. Instead of walking around the mill property to get to the waterfront, people could now stroll along red brick paths and enjoy the shops and scenery. 

From a dilapidated mill town to a world-class village resort, Meredith has undergone a remarkable transformation over the last 25 years, and Mill Falls at the Lake has played a major role in that transformation.