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Guest Service Representative

Posted March 26, 2021

Graduate Cincinnati
Cincinnati, OH
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About This Job

Graduate Hotels®, is seeking a Guest Service Representative + Van Driverto join Graduate Cincinnati and its wonderful team of hospitality enthusiasts.    

Graduate Hotels creates authentic, playful spaces that connect a community’s travelers, students, and locals. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their hometown.  

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.   

JOB DUTIES AND RESPONSIBILITIES 

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner  

  • Reviews arrival list daily and assists in preparing and assembling welcome amenities  

  • Escort VIPs to room and check them in prior to arrival  

  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed  

  • Responsible for issued bank - count bank at beginning and end of shift.  

  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management 

  • Maintains front desk area to be clean and organized  

  • Assisting with lobby activation as needed 

  • Utilize proper procedures when handling guest PPI data  

  • Understands the key points to communicate for a Graduate Arrival experience  

  • Follows through and feels ownership of guest requests  

  • Resolves guest complaints in a professional and efficient manner  

  • Actively participates in Front Desk upsell program  

  • Always retrieve necessary identification documents and form of payment upon guest arrival 

  • Driving hotel shuttle to assigned locations for guest pick-up and drop-off 

  • Assists guests with carrying luggage and other items to room if requested  

  • Other duties as assigned  

EDUCATION AND EXPERIENCE

  •  Driving hotel shuttle to assigned locations for guest pick-up and drop-off  

  • Prior Customer Service Experience 

  • High School Diploma/GED 

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills  

  • Ability to communicate effectively verbally and in writing  

  • Ability to exceed expectations of guests and team members  

  • Excellent time management skills  

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  • Outgoing personality  

  • Team player  

About Graduate Hotels®

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country.  Each hotel pays homage to the heritage of its unique town through cultural nods to the local community.  Launched in 2014, there are currently 28 hotels across the U.S. and an additional seven hotels set to open by the end of 2021. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com

*Graduate Hotels is an Equal Opportunity Employer. 

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About this Employer

Graduate Cincinnati

151 Goodman Drive
Cincinnati, OH 45219

(513) 487-3800

206 Room Hotel

www.graduatehotels.com

Managed By

Our Hotel

Prepare to be inspired. In our hotel, little moments of surprise and discovery meet you around each corner and down every corridor. Malin + Goetz amenities, complimentary wi-fi and other little luxuries enhance every stay.

Located right on the University of Cincinnati campus, our hotel is perfect for alums, sports enthusiasts, parents and potential students. Graduate Cincinnati celebrates local legends and the city’s standout architecture in every room. Gather your fellow Bearcats for bites and brews in our lobby coffee shop and bar.

Located in the heart of the University of Cincinnati campus and just three miles north of downtown, our hotel is the ideal venue for your next celebration or summit. With 26 flexible event spaces, we offer a variety of distinct settings to host groups of up to 175 guests.