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Maintenance Technician 2 (mid-level)

Posted May 4, 2021

Wild Dunes Resort
Isle of Palms, SC

About This Job


Summary:  Responsible for providing a wide variety of Maintenance Repairs of the highest quality referred to as “Service Requests / Preventive Maintenance Request”. Responsible for the routine scheduled Preventive Maintenance (PM) of the mechanical equipment as assigned. This position requires extensive guest contact; the service and attitude must be of the highest standards, quality, and professionalism. This position is empowered to exceed expectations and provide a solution to any challenge the guest may encounter doing their stay, which will promote return visits and build brand recognition.  Responsible for responding to “House Calls” (internal request for services) with the same level of service.  

The Maintenance Technician shall always strive to provide exceptional service to both internal and external guests. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Essential job Functions:

  • Perform “Guest Requests” as assigned by the Director or Assistant Director of Facility Operations or the Dispatcher.
  • Respond to “Guest Requests” within 15 minutes / House Calls within 30 minutes of receiving the request. 
  • Perform “House Calls” as instructed by the Director or Assistant Director of Facility Operations, Dispatcher or Housekeeping.
  • Track calls in HotSOS by room number, time the request was received, response time and completion time.
  • Communicate the above criteria to the dispatch upon completion.
  • Perform routine scheduled PM’s on assigned guestrooms and public areas and document in HotSoS.
  • Perform routine inspections and repairs on VIP rooms as assigned by the Director or Assistant Director of Facility Operations within a timely manner of at least 30 minutes before their scheduled arrival time.
  • Maintain the cleanliness and organization of assigned shops, mechanical areas, tool carts and tools.
  • Always clean up after each task; never leave a mess for housekeeping to clean up.
  • Report any unsafe condition to your manager immediately  
  • Support and ensure compliance with all policies and procedures as designated by Wild Dunes Resort.
  • Conduct troubleshooting, programming and replacement of guestroom televisions and associated equipment.
  • Conduct repairs and maintenance to plumbing, electrical, mechanical equipment, and facility as needed or assigned.
  • Track all associated inventory and maintain established inventory level.
  • Conduct walk throughs of hotel and surrounding grounds for lighting, quality, safety and general condition and complete any associated documentation as required or assigned.

Colleague is held accountable for all duties of this job and other duties as assigned.


Experience & Education:

  • Must have working knowledge of installation and repair of wall covering
  • Must have working knowledge of drywall, drywall repair, mud and taping.
  • At least 2 years in the hospitality or service industry preferred.
  • High School graduate or Technical/Trade School preferred

Job Requirements:

  • Must be authorized to work in the United States
  • Must be able to drive guests safely in extreme weather conditions (rain, wind, fog)
  • Must understand the usage of hand tools and some power tools.
  • Must be able to read, write and speak English
  • Must be able to accurately follow instructions, both verbally and written
  • Must be highly detailed orientated
  • Basic mathematical skills
  • Must be able to work in a fast-paced environment
  • Must have excellent listening and communication skills
  • Must be professional in appearance and demeanor
  • Must always ensure a teamwork environment
  • Ability to work a flexible schedule that may include evenings, weekends and holidays
  • Must have the ability to deal effectively and interact well with the guests and colleagues
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
  • Must have a passion for creating an exceptional experience for all guests

Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.


About this Employer

Wild Dunes Resort

1 Sundial Circle
Isle of Palms, SC 29451

(843) 886-6000

393 Room Resort

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Our Resort

This is Wild Dunes Resort on Isle of Palms, South Carolina, a place you can make all your own. Whether it's choosing from a variety of accommodations including the Four Diamond rated Boardwalk Inn, The Village, family-friendly vacation rentals, condominiums and cottages, or deciding whether to fill your days with award-winning golf, tennis, a visit to historic downtown Charleston or one of dozens of other activities, here you'll find yourself in a better place.

At Wild Dunes Resort, we know that no two trips and travelers are exactly alike. So we thought it made sense to offer accommodations that work for every type of visit. Here, you can select from rooms and suites in the AAA Four Diamond Boardwalk Inn (including ADA accessible rooms), Village at Wild Dunes, private condos or even beach house rentals. Choose attentive full-service or undisturbed independence. Choose pool-side, beachside, court-side, or course-side. Tell us your vacation home rental style and we will accommodate you during your stay near Charleston, SC.