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Reservation Agent - Arabic Speaking

Posted March 26, 2021

The Westin Doha Hotel & Spa
Doha, Qatar
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About This Job

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERABLY: Arabic Speaker Candidates

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

The Westin Doha Hotel & Spa

PO Box 39474, Salwa Road,
Doha
Qatar

(974) 4492 1555

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Inspiring Location

In the residential neighborhood of Bin Mahmoud, The Westin Doha Hotel & Spa is well positioned on Salwa Road near offices, shops, and restaurants. The city center, West Bay, the Corniche, Souq Waqif, and renowned museums are easily accessible via taxi.

Tranquil Facilities

In addition to the pampering Heavenly Spa by Westin™, the hotel comprises indoor and outdoor pools, a spacious WestinWORKOUT Fitness Studio®, and several restaurants and bars. Elegant function venues include the 2,177-square-meter Grand Ballroom.

Revitalizing Accommodations

Our 365 guest rooms and suites—including expansive connecting accommodations—are designed to help guests leave feeling better than when they arrived. Experience uplifting downtime in the plush Heavenly® Bed and in the invigorating Heavenly® Shower.