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Guest Experience Specialist

Posted March 22, 2021

Fairfield Inn & Suites Orlando at SeaWorld®
Orlando, FL
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About This Job

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Fairfield Inn & Suites Orlando at SeaWorld®

10815 International Drive
Orlando, FL 32821

1-407-354-1139

200 Room Hotel

www.marriott.com

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Make a splash at the Fairfield Inn Orlando at SeaWorld®, an official on-site Orlando SeaWorld® hotel on International Drive. Take advantage of exclusive park benefits such as discounts for dining and gift shops, complimentary shuttle service to all parks and free quick queue (based on availability). Our stylish Orlando SeaWorld® hotel guest rooms are equipped with 32-inch HDTVs, comfortable beds and free high-speed Internet. Greeting guests with welcoming smiles and friendly service, the lobby of our hotel near SeaWorld® in Orlando creates an inviting atmosphere with vibrant colors and modern decor. Start the day off right with a complimentary breakfast and proceed to the one-of-a-kind Shamu Pool & Splash Zone, an iconic feature. Try your swing at one of 3 challenging area golf courses or enjoy a day of shopping at the nearby Orlando Premium Outlets®. Our energetic, dedicated staff looks forward to welcoming you to our distinctive Orlando, FL hotel at SeaWorld®, a premier family destination.