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Guest Services Part-Time

Posted March 26, 2021

Hilton Garden Inn Chesterton
Chesterton, IN
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Hilton Garden Inn Chesterton

501 Gateway Boulevard
Chesterton, IN 46304

(219) 983-9500

At A Glance

Relax and unwind in comfort at the Hilton Garden Inn Chesterton hotel. Whether you’re visiting Chesterton for business or leisure, you can relax knowing everything you need is here. Business is easy with meeting space for up to 80 people, complimentary WiFi access and a 24-hour business center. Business guests will appreciate proximity to corporations, including US Steel and ArcelorMittal. You’ll enjoy the cooked-to-order breakfast and great in-room amenities like a hospitality center and HDTV.

This Chesterton, Indiana hotel offers a great location near Interstate 80-90 and Interstate 94, just 10 minutes from Valparaiso University and a five-minute drive from Indiana Dunes State Park. Shop for bargains at the Lighthouse Premium Outlets, only 15 minutes away, or visit Notre Dame – a 45-minute drive from our hotel in Chesterton, IN. Take a trip to Portage to catch a movie at the IMAX Theater or to visit the Bass Pro Shops.

  • Conveniently located near Interstate 80-90 and Interstate 94
  • Easy access to Valparaiso, Portage, Michigan City, Westville, South Bend and Gary, IN
  • Meetings Simplified™ for easier meeting planning