Full Job Description

Doubletree by Hilton is now seeking a Food and Beverage Supervisor to join our team at the Doubletree Tampa Rocky Point Waterfront, Tampa, Florida.

Job Summary

The Outlet Supervisor is responsible for overseeing the service in the Food & Beverage Outlets. He/she is also responsible for assisting the manager with training, motivating, and coaching the staff, and monitoring expenses and controlling labor costs.

Education & Experience

• High School diploma or equivalent and/or experience in a related field preferred.
• At least 1 year of progressive experience in a hotel or a related field required.
• Previous supervisory responsibility preferred.

Physical Requirements

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with the Doubletree/WHG Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Doubletree/WHG Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Fundamental Requirements

• Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and fellow employees.
• Ensure work areas are properly stocked and prepare requisitions as needed.
• Ensure work areas are neat and clean.
• Check that trays and tables are set to standards.
• Ensure quality control of all menus with regards to cleanliness and appearance.
• Assist in the outlets when necessary.
• Ensure that tables are cleared promptly.
• Ensure proper settlement of checks.
• Ensure orders are delivered on time.
• Ensure food quality.
• Ensure communication with oncoming shift.
• Handling guest complaints or special requests, communicate to management when necessary.
• Be capable of training and performing all duties required of all food and beverage outlet employees.
• Hold pre-meal meetings daily to monitor service and promote up selling.
• Check staffing levels and adjust according to business demand.
• Ensure property is free of trays and trash.
• Control payroll cost in food and beverage outlets.
• Ensure overall guest satisfaction.

Benefits

Our full time associates after completing 60 days of employment have the following benefits:

• Health, Dental & Vision Insurance
• Short term disability
• Long term disability
• Voluntary Term Life Insurance
• Flex Spending Accounts
• Travel Discounts
• Direct Deposit

COVID-19 Precaution(s):

• Pre-shift 5 question Health Questionnaire
• Temperature screenings
• Social distancing guidelines in place
• All employees are required to wear a mask. All customers are required to wear a mask when entering the hotel.
• Sanitizing, disinfecting, and cleaning procedures in place

EOE: M/F/V/D