Posted April 8, 2021Embassy Suites by Hilton Tampa Airport Westshore
Newly renovated guest suites, restaurant & bar lounge areas, meeting space, hotel lobby, and team member areas.
Performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats to life and property to maintain a safe and secure environment. Security will be responsible for providing overnight security for the hotel and guests.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
This is a part-time position working two (2) overnight shifts; Monday and Tuesdays
Spend the majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
Requires verbal communication using pager and two-way radio, bending, stooping, and kneeling as in performing CPR.
Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, team members, patrons and property. Requires grasping, lifting, and or carrying or otherwise moving persons, packages, luggage, wheelchairs, and safety equipment using manual dexterity of hands.
Responds to request from, overnight team members; i.e., Night Auditor and or Front Desk Agent and hotel guests. Use a clear, concise
English speaking voice, listen with empathy, provide accurate information, and document legibly all appropriate incident information.
Memorize and monitor life safety system installed at property including layout of the entire building, alarm pull stations, location of fire extinguisher and sprinklers.
Escort guests and employees as required to parking lots, provide same for employees carrying house banks.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to management.
Reports accidents, injuries, near-misses, property damage, or loss to management.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean, and well-groomed appearance. (Specific standards outlined in team member handbook).
Assists other overnight team members when needed.
Perform any related duties as requested by management.
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider an equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills, and abilities. High school diploma preferred.
Prior law enforcement or other military experience preferred.
Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
Knowledge of basic security and fire inspection procedures preferred.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Verbal and Written Communication. Ability to listen effectively, speak, read, and write English clearly to ascertain and document important information.
Interpersonal Skills. Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.
Attention to Detail. Ability to follow written and or verbal instructions.
Ability to operate a computer, printer, copier, and telephone.
Embassy Suites by Hilton partners with Hilton's Cleanstay Program. Hilton Cleanstay is committed to health and safety, giving guests the confidence to stay with our properties. Guest expect to see Hilton Cleanstay protocol in action when on-property and our Team Members face-covering brand standard is a critical way to keep Team Members and guests safe.
To help mitigate to spread of COVID-19, Our team members are required to wear mask during shifts and are required to complete a Two-Part Health Assessment before the start of each shift.
Our Newly Renovated 269 room hotel is located in the heart of the Westshore business district with great shopping in Tampa Bay. We offer a complimentary full breakfast buffet and complimentary 2-hour evening reception each day.
Our hotel is only minutes from Tampa International Airport and downtown Tampa, FL. Whether visitors are in town to explore Busch Gardens®, soak up the sun at the beach, cheer on their favorite NHL team, or connect with the sea at the Florida Aquarium, our location is in perfect proximity to all things entertaining in Tampa Bay.
We have 10,000 sq. ft. of flexible meeting space with a brand new 2,132 sq ft 14’ ceiling event space with windows overlooking our pool.
However guests choose to spend their time, it is always enjoyable at Embassy Suites by Hilton Tampa Airport Westshore.