Search 18,998 current hospitality jobs

Guest Services Representative Part-Time

Posted March 26, 2021

Hotel Indigo Chicago-Vernon Hills
Vernon Hills, IL
Apply

About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
Apply

About this Employer

Hotel Indigo Chicago-Vernon Hills

450 North Milwaukee Avenue
Vernon Hills, IL 60061

(847) 918-1400

127 Room Hotel

www.ihg.com

Our Hotel

Close to local attractions and businesses, the Hotel Indigo® Chicago Vernon Hills hotel is perfect for any trip, business or pleasure. To put it plainly, our rooms are “huge,” each with its own sitting area, and our staff is passionate about providing each and every guest with personalized service. The nearby Cuneo Mansion and Gardens serve as inspiration for our hotel’s artwork, and the whole space evokes an upscale feel, with a front desk that occupies a two-story lobby: expansive, but not at all unwelcoming.  The indoor heated pool is relaxing, and our martini bar serves up 25 special versions of the cocktail.

Inspire your clients with up to 1100 square feet of flexible meeting space, which can accommodate up to 60 people with free high-speed,wireless Internet access. Audio/visual equipment is also available to meet your needs.

  • Total of Meeting Rooms: 2
  • Total Area of Meeting Space: 1100 SQ FT
  • Sales and Meeting Professionals On-Site: 2
  • Largest Room Capacity: 80
  • Largest Room Measurement: 1100
  • Smallest Room Measurement: 350
  • Exhibit Space Available
  • Number of 8 X 10 Booths: 10