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Guest Experience Specialist

Posted May 6, 2021

Courtyard Los Angeles Hacienda Heights/Orange County
Hacienda Heights, CA

About This Job


Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About this Employer

Courtyard Los Angeles Hacienda Heights/Orange County

1905 S Azusa Avenue
Hacienda Heights, CA 91745


150 Room Hotel

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Our Courtyard Hacienda Heights, California Hotel is conveniently situated near the City of Industry, La Puente and Whittier. Offering a new state-of-the-art lobby, this City of Industry hotel in Hacienda Heights features flexible work spaces, complimentary Wi-Fi throughout, and the exclusive GoBoard technology, which keeps you up to date on local area information. The highlight of our new lobby is The Bistro-Eat. Drink. Connect, where guests can sit and enjoy a full meal with cocktails in the evening, or grab something light to go. Visitors to our Hacienda Heights hotel near La Puente, CA can also refresh with a dip in our outdoor pool and enjoy a brisk workout in the fitness center. Whether in town visiting Disneyland or traveling for business in the LA Industrial Core, we put you in the middle of the action. During your stay at our City of Industry hotel, don't miss the His Lai Temple, one of the largest Buddhist temples in the Western Hemisphere, or the Industry Hills Expo Center and Auto Club Speedway.