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Front Desk Clerk

Posted May 4, 2021

Cambria Hotel Washington DC Capitol Riverfront
Washington, DC
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About This Job

Donohoe Hospitality Services is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.

Position Summary:

Front desk clerks assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services.

Essential Functions:

  • Check guests in and out of the hotel according to hotel and/or brand standards.

  • Inform guests about the hotel’s facilities, policies and procedures. Provide tourist information to guests.

  • Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.

  • Take, modify and cancel guestroom reservations.

  • Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.

  • Perform cashier duties, cash traveler’s’ checks. Post phone charges and other miscellaneous charges to guest accounts.

  • Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.

  • Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.

  • Maintain cleanliness of the Front Office area.

Additional Responsibilities:

  • The hotel operates days a week, hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.

  • Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills And Abilities:

  • Good communication and interpersonal skills.

  • Ability to stand for extended periods of time.

  • Ability to work in a fast-paced environment.

  • Ability to maintain control and composure in difficult situations and exhibit good judgment.

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About this Employer

Cambria Hotel Washington DC Capitol Riverfront

69 Q Street SW
Washington, DC 20024

(202) 625-8404

Coming soon!

Opening Q1 2021, Cambria Hotel Washington, D.C. Capitol Riverfront, while reflecting the spirit of its Historic Southwest, D.C. roots, is designed for the way you live, work and play. From its picturesque rooftop views overlooking the U.S. Capitol and Audi Field to its well-appointed guestrooms, this hotel will offer the modern amenities business travelers come to expect within close proximity to the city's premier sporting and concert venues.
 
Within a prime location, Cambria is within close proximity to the U.S. Capitol, major Federal Government Agencies, the National Mall, Audi Field, Nationals Park and easily accessible to Reagan National Airport.