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Front Desk Agent

Posted April 8, 2021

Hyatt House Chicago/Naperville/Warrenville
Warrenville, IL
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Recruiting awesome and enthusiastic team members!

About This Job

The Hyatt House & Hyatt Place Chicago Naperville Warrenville is looking for down to earth, friendly people who are considerate and reliable and will give our guests the freedom to be themselves but always on hand when they need us.   

JOB DESCRIPTION 

As a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office Manager and Executive Housekeeper to ensure a positive overall guest experience. Our Front Desk Agents are professional, courteous, honest, and loyal.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to accounting specifications.

JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of experience in a customer service field.
  • High school diploma/G.E.D equivalent
  • Hotel experience is a plus
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills
  • The gift of effectively communicating with others is very important in this role.

Benefits

Our full time associates after completing 90 days of employment have the following benefits:

  • Health, Dental & Vision Insurance
  • Short term disability
  • Long term disability
  • Voluntary Term Life Insurance
  • Flex Spending Accounts
  • Personal Days
  • Holiday Pay
  • Jury Duty Pay
  • Funeral Pay
  • Travel Discounts
  • Direct Deposit

Our full time associates after one year of employment have the following benefits:

  • Paid Vacation Time
  • 401k Retirement Plan
  • And Much Much More....

compensation: 12.00

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About this Employer

Hyatt House Chicago/Naperville/Warrenville

27554 Maecliff Drive
Warrenville, IL 60555

(630) 836-2960

123 Room Hotel

www.hyatt.com

Our Hotel

Learn about Illinois from Hyatt House Chicago/Naperville/Warrenville, a modern but residential hotel in a friendly neighborhood 30-miles west of downtown Chicago. Guests will feel at home with our high-end furnishings, all-suite guestrooms and amenities. We have everything you need to make your extended stay more comfortable, from complimentary parking and free Wi-Fi to an onsite laundry facility, indoor pool and 24-fitness center.