Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Located in the exquisite enclave of Buckhead just a few miles from downtown Atlanta, The St. Regis Atlanta stands out as an impeccably groomed "in-town" resort with a gracious, residential feel. Expect unsurpassed pampering in a grand location.
Escape to the sumptuous Remède Spa for sheer rejuvenation or linger around the 40,000 square-foot Pool Piazza-an inviting oasis where guests may relax in the jacuzzi, enjoy the outdoor fireplace and cascading waterfall or unwind at the poolside bar.
Experience the allure of plush custom furnishings and original art in 151 spacious guest rooms, including 31 suites. Every suite experience is enhanced with St. Regis Butler Service, available any time, day or night.
From its desirable Buckhead location to the pampering Remède Spa, The St. Regis Atlanta is an oasis of pleasure—an "in town" resort with superb amenities. From the moment of arrival, guests experience the utmost in personalized, discerning service. The hotel’s 40,000 square-foot Pool Piazza is a center of relaxation as well as activity, offering a billiards room, glowing fireplace, Jacuzzi and poolside bar. Guests enjoy superb cuisine and the option of 24-hour private dining, and whenever requested, bespoke services of a St. Regis Butler.
The hotel also offers a fully equipped 24-hour Fitness Facility, secretarial and business services, as well as meeting and event facilities for every size and occasion.
Extending our impeccable standards to the air you breathe…this St. Regis is smoke-free.