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Assistant General Manager

Posted April 13, 2021

Richmond Marriott Short Pump
Glen Allen, VA
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About This Job

POSITION OVERVIEW:

The Assistant General Manager is responsible for assisting the General Manager in all aspects of revenue, room inventory and occupancy percentage in accordance with budget. Maintain labor and operating budgets for all departments reporting to position. Establish efficient productivity through assistance from department managers and supervisors.
  • The Assistant General Manager is responsible for assisting the hotel General Manager with the successful operation and administration of all operations to include: Front Office, Accounting, Sales and Marketing, Revenue Management, Laundry, Housekeeping, Loss Prevention, Engineering, Bell and all aspects of F&B to include Concierge.
  • The Assistant General Manager must ensure that all departments are continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time.
  • The Assistant General Manager is responsible for ensuring that all hotel operations are carried out professionally, to standards and at the highest level of service.
  • The Assistant General Manager will achieve desired outcomes by planning, implementing and controlling effective departmental strategies that drive results and through the creation, development and maintenance of a competent, motivated and empowered hotel staff.
  • The Assistant General Manager will effectively lead, train, coach, motivate, engage and provide feedback to hotel staff, supervisors and managers on a daily basis. In the absence of the General Manager, the Assistant General Manager will assume this role.

JOB RESPONSIBILITIES:

  • Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
  • Be familiar with all local attractions/activities to respond to guest inquiries accurately.
  • Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
  • Maintain positive guest relations at all times. Interact with guests to obtain feedback on quality and service levels; effectively responding to and handling guest problems and complaints to ensure guest satisfaction.
  • Address and respond to guest comments on travel review sites, comment cards or other mediums.
  • Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
  • Assist in evaluating the performance of all employees.
  • Process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary.
  • Oversee compilation, preparation, back-up and analysis of period-end data on food and beverage costs and inventories, gift shop to provide information and recommendations to management on current procedures and controls. Assist with the preparation of cost potentials as required.
  • Prepare, review and reconcile daily postings, accruals, various general ledger and related documents as needed to ensure accurate financial information is available.
  • Use budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
  • Participate in the management of departmental controllable expenses to achieve or exceed budgeted goals.
  • Monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary.
  • Control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis.
  • Responsible for all of the Accounts Receivable functions and hotel’s credit/collection and food & beverage control function to ensure accurate, timely and quality service and support to hotel customer and management.
  • Ensure that all VIPs are pre-registered according to standards
  • Review resumes for arriving groups; organize and coordinate master accounts and check-in/ pre-registration procedures.
  • Coordinate delivery time of amenities with Room Service, ensuring timely delivery.
  • Monitor existing S.O.P.’s
  • Conduct at least one routine inspection of the public areas of the hotel, recognizing and correcting any potential safety hazards and also addressing cleanliness issues.
  • Inspect guestrooms.  Provide feedback to housekeeping and maintenance departments.
  • Day-to-day management responsibilities including scheduling, motivating, assigning activities, training, and policy and procedural assessment.
  • Investigate, report and coordinate all hotel accidents that are employee and guest related.
  • Help to grow the business through inquisitiveness at time of reservation and check in and through sales calls and public relations.
  • Meeting with potential clients and ensuring that the hotel gets new clients
  • Maintain guest confidentiality at all times.
  • Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency.  Must act as quickly and responsibly as possible to return the building to its normal operating status. 
  • Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.
  • This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.
This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

EDUCATION & EXPERIENCE:

  • Two-year college degree preferred.
  • Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred  
  • Minimum of 5 years of experience in hotel management
  • Able to solve problems and make sound business decisions. 
  • Effective business writing skills.

QUALIFICATIONS:

  • Good understanding of the English language.
  • Good communication skills both written and verbal.
  • Endure various physical movements throughout the work areas.
  • Satisfactorily communicate with guests, management and co-workers to their understanding.
  • Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.

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About this Employer

Richmond Marriott Short Pump

4240 Dominion Boulevard
Glen Allen, VA 23060

(804) 965-9500

242 Room Hotel

www.marriott.com

Our Hotel

Our hotel in Glen Allen offers easy access to a variety of destinations such as the Short Pump Town Center, Richmond Raceway and the University of Richmond. After soaking in the local culture, visitors can dive into chic surroundings at our rooms and suites. 

We cater toward our guests' comfort with complimentary Wi-Fi, 55-inch Smart TVs and luxurious bedding. Guests can upgrade their travel experience in our concierge-level accommodations, offering exclusive access to our M Club Lounge. They can indulge in delicious cuisine at our Greatroom, winner of the People's Choice Awards at the Taste of Virginia Festival. 

Those needing to host an event can leave an everlasting impression when they utilize our five modern venues and planning services. Active travelers can stay in shape at our indoor pool and 24-hour fitness center. Whatever brings guests through our doors, our goal at Richmond Marriott Short Pump is to surpass all expectations.