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Employee Relations Specialist Full-Time Temporary

Posted May 5, 2021

San Manuel Casino
Highland, CA

About This Job


Providing exceptional internal customer support while driving Human Resources (HR) functional excellence and process improvement requires strategic, “out-of-the box” thinking to be successful in a high performing HR department. As an Employee Relations Specialist (ER Specialist), your role is critical in the planning, implementation and maintenance of talent management services. Your talent will be utilized in the areas of employee relations, labor relations, performance management and in executing all of our people initiatives. This role is the key talent management facilitator on all employee relations related matters and will enable San Manuel to achieve its organizational goals while minimizing employee risk.Under the direct supervision of the Employee & Labor Relations Manager, the ER Specialist shall display a positive, approachable and professional demeanor and will serve as a consultant to San Manuel management on employee relations issues. In this key role, the ER Specialist will have full ownership of all employee relations solutions for the Tribal Government Operations and the Casino enterprise viewpoint. Working independently, as well as with a team, the ER Specialist will provide accurate and timely HR information to HR management and San Manuel leaders, ensuring priorities are aligned with San Manuel objectives, work cultures, legal requirements, HR programs and policies.

Essential Duties & Responsibilities

  • Respond to employee concerns and complaints of potential unlawful behavior and violations of workplace policies by conducting timely internal investigations independently, or in conjunction with supervisors, HR Business Partners and other stakeholders, and recommend appropriate corrective actions.
  • Serve as the employee relations subject matter expert for San Manuel’s Tribal Government Operations and the Casino enterprise.
  • Engage and collaborate with the Legal Department, Gaming Commission, and other key stakeholders as necessary to achieve resolution on employee relations matters.
  • Investigate and resolve problems reported to HR, department management, and the Ethics Hotline (Whistleblower Hotline).
  • Investigate, document, and provide consultative advice or recommendations to managers and supervisors on issues related to the workforce, including conflict resolution, managing performance, corrective actions, grievances, progressive discipline, and terminations.
  • Investigates team member complaints about management practices; recommends corrective actions.
  • Conducts research to determine root causes and develops proactive strategies to effectively reduce undesirable activity and sustain positive results.
  • Provides advice and counsel to managers and supervisors regarding personnel practices, San Manuel policies and employment laws.
  • Cultivates a strong client-oriented service rapport with HR Business Partner teams, and other internal stakeholders based on a high level of collaboration and inclusion.
  • Maintains and addresses the day-to-day tactical issues and systems for the Talent Management Team.
  • Promotes open communication at all levels within San Manuel to positively resolve employee relations problems, while promoting and maintaining the integrity of team members and San Manuel’s culture.
  • Serves as a positive change agent to improve the San Manuel's competitive edge.
  • Conducts ongoing needs analysis; designs, develops and/or facilitates appropriate training and development programs.
  • Prepares HR reports and statistics; analyzes the data and recommends actions as indicated.
  • Responsible for the administration of all dispute resolution processes including the Employee Claims Act.
  • Performs other duties as assigned to support the efficient operation of the department.



  • Bachelor’s Degree in Human Resources, Business Administration, Psychology or related field or equivalent experience required.
  • Master’s Degree in Human Resources, Business Administration, Counseling, Psychology or related field preferred.
  • Minimum of (5) five years’ progressive or related experience in Human Resources or investigative work  with proven results is required.
  • Strong understanding and knowledge of employee relations, labor relations, employment law, and regulatory compliance.
  • Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of educational requirement.
  • Demonstrated ability to conduct confidential investigations on critical employee relations matters and present findings and recommendations to Human Resources and other key stakeholders.
  • Possess strong investigative and analytical skills.
  • Strong project management, initiative and creative problem-solving skills.
  • Ability to handle highly sensitive and confidential information in a manner that inspires confidence and trust.
  • Ability to consult, respond to inquiries and influence a wide variety of key stakeholders.
  • Possesses the ability to relate well to wide variety of personalities.
  • Ability to maintain objectivity when working with team member situations without being too emotionally invested or detached.
  • Capable of mediating problem resolution while demonstrating calm, composed and neutral demeanor.
  • Exhibits diplomacy and acts as settling influence to defuse tensions.
  • Able to shift gears easily and comfortably handle ambiguity and uncertainty.
  • Capable of producing accurate written communication that is clear, concise and complete as possible.
  • Works to establish personal rapport with internal clients, is easy to approach, and acts with sensitivity and patience while dealing with the interpersonal anxieties of others.


  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
  • A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the San Manuel’s insurance carrier.
  • Certification as a Professional Human Resources (PHR) or Senior Professional Human Resources (SPHR) or Global Professional Human Resources (GPHR) desired.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.


About this Employer

San Manuel Casino

777 San Manuel Boulevard
Highland, CA 92346


429 Room Casino

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About the company

San Manuel Casino  is located in Highlands, CA, just 60 minutes from downtown Los Angeles, and a short drive from LA-Ontario International Airport. The gaming facility is operated by the San Manuel Entertainment Authority, an economic instrumentality of the San Manuel Band of Mission Indians. The casino floor contains over 4,800 of the latest and most innovative slot machines in a state-of-the-art facility. It features over 130 Vegas-style poker and blackjack tables, an exclusive high-limit room, and a designated Poker room.

Food & Beverage venues include Big Mo’ Cafe, Tutu's Food Court with fast-food options around the clock, Rock & Brews with a wide selection of craft burgers and craft beer from around the world, as well as legendary comedian George Lopez's Chingon Kitchen, which provides an authentic Mexican dining experience. Guests can dance the night away with DJ's at Bar Bar Bar, listen to Rock'n Roll tribute bands on stage at Rock & Brews, or enjoy Latin music at George Lopez's Chingon Tequila Lounge.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. Apply today to join our team!