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General Manager

Posted April 6, 2021

Hampton Inn Carlisle
Carlisle, PA
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About This Job

Overview

Opportunity:  General Manager

Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction. 

Potential Career Path

Area General Manager – Regional Director of Operations – Vice President of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
  • Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
  • In conjunction with sales leader, develop and implement sales and marketing plans.
  • Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
  • Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
  • Handle associate issues appropriately and in conjunction with human resources following HHM policies.
  • Participate in community affairs and maintain positive public image for HHM and hotel. 
  • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  • Travel to attend corporate meetings, sales trips and serve on committees.
  • Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly. 
  • Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
  • Oversee sales department operations, and regularly participate in sales calls/client visits.
  • Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s Degree in Business, Hospitality or a related field.
  • Previous hotel management experience required. 

Work Environment and Context

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
  • Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Hampton Inn Carlisle

1164 Harrisburg Pike
Carlisle, PA 17013

(717) 240-0200

97 Room Hotel

hamptoninn3.hilton.com

At A Glance

Our 97-room hotel located less than three miles from the Carlisle Barracks was renovated in April 2014 and boasts spacious guest rooms and suites for comfort. Whether traveling on business or exploring the local surroundings, guests will enjoy free WiFi, a heated pool, and Hampton’s free hot breakfast with our signature waffles and delicious oatmeal. We offer another standard for hotels in Carlisle, PA at Hampton Inn Carlisle.

This Carlisle hotel is located in a fantastic area for historical enthusiasts, with a range of dainty antique stores and famous attractions. George Washington stayed in the area and suggested the location for the Carlisle Barracks, which is the second oldest military installation in the United States. Travelers can explore nearby Gettysburg, or visit the site of the Whiskey Rebellion. Business guests enjoy easy access to Ahold USA (Giant Foods), Carlisle Syntec and Amazon. Our friendly staff is happy to arrange transportation.