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Front Desk - Guest Experience

Posted March 26, 2021

W New Orleans - French Quarter
New Orleans, LA

About This Job


Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About this Employer

W New Orleans - French Quarter

316 Chartres Street
New Orleans, LA 70130

(504) 581-1200

97 Room Hotel

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Big Easy Temptations

Retreat down cobblestone streets, behind historical façades and balconies, to discover W New Orleans French Quarter. Mix it up with live jazz, hip bistros, renowned galleries, boutique shops and the iconic Jackson Square—all within walking distance.

Recline and Revel

Work out in our new SWEAT® facility, lounge by the fountain or cool off in WET®. Sip a signature cocktail in the outdoor courtyard and indulge in savory New Orleans cuisine at SoBou, our spirited restaurant and bar south of Bourbon Street.

Bonne Nuit

Soak in courtyard views from one of our 97 guest rooms, including four carriage houses and one deluxe suite. Recharge in a W Signature Bed amid a redesign channeling jazz and tarot energies, and wake with Bliss Spa® lemon + sage sinkside six.

Experience the multimillion dollar transformation of W French Quarter 

Discover our redesigned guest rooms that illustrate the soul and intrigue of New Orleans, sip and savor at our new “spirited” restaurant and bar SoBou, and energize yourself at our new SWEAT.  Transport to a place where dancing ensues in public spaces and in candlelit corners, clandestine meetings and fortunes unfold.  With 97 guest rooms including 4 studio suites and 1 deluxe suite, W French Quarter hotel is channeling jazz and tarot energies in its enchanting new redesign that features W signature beds and W exclusive Bliss® Bath Amenities. Once you’re settled in, you’ll never want to leave.

Living Rebelliously in the Big Easy 

Hidden down cobblestone streets, behind the historical facades and balconies of the French Quarter, a mysterious underground universe lingers. Embrace the enigma of Big Easy culture and voodoo charms. Entrance with the rhythm of New Orleans and experience live jazz, bistros, boutiques and the iconic Jackson Square – all within walking distance. 

Ultimate Tempations

W French Quarter offers an escape from the rituals of everyday life - a private oasis in the midst of the Vieux Carré. Drink signature cocktails in the outdoor Living Room’s courtyard, lounge by the fountain or take a stroll along the gothic cast-iron gate surrounding the illuminated outdoor pool. Work out in our brand new SWEAT facility and then cool off in WET. Indulge in the savory tastes of New Orleans cuisine at SoBou, our new spirited restaurant and bar south of Bourbon Street. Working together with the Commander’s Family of Restaurants, we’re fusing the innovative W