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Front Desk - Guest Experience

Posted March 26, 2021

The Westin Charlotte
Charlotte, NC
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About This Job

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Westin Charlotte

601 South College Street
Charlotte, NC 28202

(704) 375-2600

700 Room Hotel

www.starwoodhotels.com

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In the Heart of Uptown Charlotte

With its iconic Portman design, our hotel is an integral part of Uptown’s financial district and the Queen City skyline. Next to the convention center, we’re minutes from Bank of America Stadium and major headquarters such as Wells Fargo and Deloitte.

Impressive Features and Space

The hotel’s myriad features include a WestinWORKOUT® Fitness Studio, indoor pool, and on-site dining outlets such as Ember Grille that sizzle with personality and flair. We offer spa services at Westin Wellness Center and 44,000 square feet of meeting space.

Great Views, Superb Amenities

The only choice for modern luxury in Uptown, the hotel boasts 700 amenity-filled rooms and suites with soaring city views. Sink into our Westin Heavenly Bed®, with layers of sublime comfort, or refresh in the Heavenly Bath® for a delightful escape.

Downtown Charlotte Hotel

The flexible meeting space of our sophisticated hotel features on-site technology services, calming decor and an uncomplicated layout. With over 44,000 Square Feet of unique meeting space and experienced managers to help you acheive the goals of your event, you can rest assured that The Westin Charlotte is an ideal location for a Charlotte meeting or Charlotte wedding.