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About This Job

Host or Hostess

We are looking for a Host or Hostess to join our team and be the first point of contact for our guests.

Host/Hostess responsibilities include answering the telephone, making guest reservations when necessary, greeting guests, providing accurate wait times and escorting customers to their dining tables and bar areas. The ability to multi-task is essential for keeping the Restaurant seating with status of each table, while also seating new guests upon their arrival. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive until their departure.

Ultimately, you will ensure we provide excellent customer service and a pleasant dining experience to every guest.

Responsibilities

  • Promptly & cheerfully welcome guests
  • Manage reservations
  • Escort customers to their assigned table
  • Provide menus and announce the server's name
  • Extend thanks to guests upon their departure
  • Coordinate with wait staff about available seating options
  • Maintain a clean reception area
  • Cater to guests who require extra attention (e.g. children, elderly)
  • Answer incoming calls and address customers’ queries
  • Assist wait staff as needed

Requirements

  • Previous work experience as a Host/Hostess or Waiter/Waitress preferred

  • Understanding of restaurant etiquette

  • Familiarity with health & safety regulations

  • Experience in managing reservations helpful

  • Demonstrable customer-service skills

  • Excellent communication skills (via phone and in-person), including use of proper grammar

  • Strong organizational skills with the ability to monitor the entire dining room, special events room, & bar area

  • Availability to work flexible shifts as needed

  • Good physical condition to walk & stand during an entire shift

  • Neat, clean appearance


Insurance Benefits: Most benefits available the first of the month within 60 days of employment.

  • Medical

  • Dental

  • Vision

  • Life Insurance/AD&D

  • Short/Long- term Disability


COVID-19 Precaution(s):

  • Pre-shift 5 question Health Questionnaire
  • Temperature screenings
  • Social distancing guidelines in place
  • All employees are required to wear a mask. All customers are required to wear a mask when entering the hotel.
  • Sanitizing, disinfecting, and cleaning procedures in place


EOE M/F/V/D



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About this Employer

The DoubleTree by Hilton Tampa Rocky Point Waterfront

3050 N. Rocky Point Dr. West
Tampa, FL 33607

(813) 888-8800

203 Room Hotel

doubletree3.hilton.com

The DoubleTree by Hilton Tampa Rocky Point Waterfront  is ideally located in Rocky Point with views of the bay. Close to beaches, shopping, dining and entertainment, now renovated with 291 rooms this Tampa Bay hotel offers a waterfront location near the Tampa Westshore area. Appreciate complimentary WiFi throughout the hotel. Use the complimentary shuttle to get to the Tampa International Airport. Visit nearby sports venues such as the Amalie Arena, Tropicana Field and Raymond James Stadium.