Description

The Hilton portfolio of hotels is comprised of 18 industry leading and world-class brands, spanning more than 100 countries. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Signia, Curio Collection, DoubleTree, Tapestry Collection, Embassy Suites, Tempo, Motto, Hilton Garden Inn, Hampton, Tru, Homewood Suites, Home2 Suites and Hilton Grand Vacations. In Asia Pacific, the company has over 300 trading hotels and nearly 500 under development.

As the Associate GDCM Property System Specialist, you will follow the approved implementation processes. You will successfully deploy and install Property, Sales, and/or Revenue systems to our hotel properties globally. You will provide remote/onsite training, system configuration and troubleshooting. You will perform these implementation projects after the handover from the Manager or Senior Associate.

What will I be doing?

As a Associate GDCM Property System Specialist, you will perform the following tasks to the highest standards:

• Liaise with the hotel management team about remote/onsite activities, schedules, and trainings.


• Execute the following scheduled activities: System Database Build, training, Hardware placement / setup and System interfacing.


• Perform system issue resolution by collaborating with the support teams (internal and external) to rectify any support tickets.


• Provide communication with other Implementation team members, including shift and task scheduling.


• Sign off on projects, providing wrap up and handover as per the project plan and task list.


• Maintain your own development and onboarding plans, working with the Senior Associates and management team to achieve full exposure to all implementation project types.


• Attend all internal departmental and training calls, actively participating in information sharing through approved channels.

Requirements

What are we looking for?

As Associate GDCM Property System Specialist serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Superb communication skills (verbal and written)

  
  



• Independent work ethic and collaboration skills to work as part of a team

  
  



• Organization skills to ensure process improvement and implementation integrity

  
  

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Two (2) years of professional work experience in Technology related field


• Three (3) years of Hotel experience using Property, Sales or Revenue Systems daily


• Solid understanding of Hilton’s systems (PMS, CRS, downstream systems) and interfaces


• Travel 50% of the time, both domestic and international


• Bilingual Mandarin/English speaker, as classroom trainings are conducted in English and Mandarin.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Education: Bachelor’s Degree, or Associate’s Degree


• Consistent record of accomplishments executing Hilton’s standard operating procedures


• Shown success in a customer-facing environment (i.e. through satisfaction scores)


• Proven track record of accomplishment as a systems installer

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans