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Room Attendant

Posted May 4, 2021

Arizona Grand Resort & Spa
Phoenix, AZ

About This Job


Summary of Position:

The Room Attendant is responsible for cleaning and stocking guest suites to meet Resort standards of cleanliness

Essential Functions:

  • Clean bathtub, toilet, sink, walls, mirrors, tiles, counters and floor surfaces using cloths, mops, sponges, brushes and/or 3M cleaning agents.
  • Strip and make beds and sofa beds, change bed linens which may require lifting bedspreads.
  • Dust all furniture, pictures, drawers, window ledges, (inside and out door thresholds and shelves thoroughly).
  • Push and pull vacuum throughout entire suite and empty trash.
  • Replenish amenities, linens and supplies in guest suite. 
  • Sweep balconies.
  • Sign for retrieving room keys and turn in keys at the end of shift.
  • Retrieve, push, and restock heavy cart. 
  • Respond, in a timely manner, to guest requests for items such as an iron, safety instructions, assistance, directions and/or information.
  • Report all suspicious persons, activities or hazardous conditions to Security.
  • Turn in all items found in associate’s working area to the resort lost and found, items i.e., jewelry, watches, etc. and immediately call the Housekeeping Department.
  • And any other assignments given by the Housekeeping Management Team, Housekeeping Coordinators and Resort Management Team.


Education: N/A

Experience: Minimum 1 year of Suite Attendant/room cleaning experience preferred

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

  • Ability to push and/or pull equipment weighing up to 100 lbs.
  • Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks and work in confined spaces.
  • Ability to communicate effectively with other associates as well as guests.
  • Ability to follow directions and meet deadlines including the thorough cleaning of a minimum of 16 rooms as specified by management.
  • Ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests.

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, general knowledge of the English language required. 
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).

compensation: $16.00


About this Employer

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway
Phoenix, AZ 85044

(602) 438-9000

744 Room Resort

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Our Resort

Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only AAA Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. The Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.

Whether attending an event, making a quick getaway or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

The resort is conveniently located just six miles from Phoenix’s Sky Harbor International Airport, and features a variety of exciting amenities that put you in a world beyond, including:

  • Challenging 18-hole golf course
  • 7-acre private resort water park
  • 20,000 square-foot athletic club
  • Full-service spa and salon
  • Casual dining at our six on-site restaurants

About the company

As a family-owned company, the mission of Classic Hotels & Resorts is to attract and retain innovative, results-driven individuals who will foster a service culture built upon our foundation of family-oriented core values.

Classic Hotels & Resorts’ leaders and team members share a vision…to create A HEARTfelt Experience…BEyond Expectations, connecting with our guests emotionally and ensuring they return again and again. In order to be successful at any of our world-class properties, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests, and embracing our BEyond Expectations standards.

Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our properties and our company.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.