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Operations Manager

Posted May 8, 2021

Lorenzo Hotel
Dallas, TX
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The Lorenzo Hotel Where Art and Hospitality Meet

About This Job

What you will be doing

As an Operations Manager, you will fulfill a key leadership role on the leadership team, overseeing Front Desk, Engineering, Housekeeping and Security Departments as well as support the Managing Director and fulfilling Manager on Duty responsibilities.

guest expectations

The ideal candidate for this position

  • Have 2-5 years of experience in Hotel Management
  • Be incredibly friendly, customer centric, love to smile and radiate a positive and accommodating attitude while interacting with customers.
  • Manages all sources of revenue including the rooms, housekeeping, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
  • Actively participates in recruiting and training of staff
  • Manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings.
  • Ensure outstanding guest service and the adherence to all hotel standards.
  • Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
  • Adheres to all company procedures and regulations as well as standard operating procedures.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by management

KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to communicate effectively verbally and in writing
  • Demonstrated ability to lead a team
  • Excellent attention to detail
  • Financial savvy
  • Proficient in Microsoft Office products

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts

Benefits

  • Medical, Dental, and Vision    
  • 401K retirement plan - company match
  • Short and Long-Term Disability
  • Term Life and AD&D     Insurance
  • Vacation PTO & Holiday

compensation: great compensation and benefits

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About this Employer

Lorenzo Hotel

1011 South Akard Street
Dallas, TX 75215

(214) 273-3000

237 Room Hotel

www.lorenzohotel.com

Welcome to Lorenzo Hotel

The Lorenzo, a boutique hotel concept, is an ideal option for business and leisure stays in the heart of Dallas, Texas, and within walking distance of the Dallas Convention Center.

Located in the Cedars district, enjoy this art-centric modern, hip setting with breathtaking views of the Dallas skyline. Lorenzo is the perfect place to unwind from the city’s frantic rhythm.