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Guest Experience Specialist - Front Desk & Van Driver

Posted May 6, 2021

Courtyard Dulles Airport Chantilly
Chantilly, VA

About This Job


Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About this Employer

Courtyard Dulles Airport Chantilly

3935 Centerview Drive
Chantilly, VA 20151


149 Room Hotel

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The new state-of-the-art lobby at the Courtyard Dulles Airport hotel in Chantilly, Virginia provides greater flexibility and choices for our guests. Our hotel near Dulles airport features inviting spaces, free Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect. - providing guests healthy food & beverage offerings, cocktails and specialty Starbucks® drinks. Relax at our IAD Airport hotel in our indoor pool and whirlpool, or stay fit in our hotel fitness center. For those travelling on business, we provide a 24-hour business center, boarding pass printing station and airport shuttle for your convenience. Visit the Smithsonian Air/Space Museum, Sully Plantation, or Dulles Expo Center while staying at our Chantilly, VA hotel. Business meetings are sure to be a success at the Courtyard Dulles Airport Chantilly hotel with 2 meeting rooms, catering options, available AV equipment and an expert staff.