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SPA - Assistant Director

Posted May 6, 2021

Dorado Beach A Ritz Carlton Reserve
Dorado, Puerto Rico
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About This Job

JOB SUMMARY

Manages and supervises all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. Directs and works with the supervisory team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Spa Operations and Budgets

• Directs and works with the supervisory team and hourly employees to successfully execute all spa operations.

• Selects vendors for spa retail operations and managing contract agreements.

• Manages retail product research, product selection and purchasing, product display.

• Manages supply inventories and purchasing control, including uniforms.

• Monitors the spa's actual and projected sales to verify revenue goals are met or exceeded.

• Maintains cleanliness of spa and related areas and equipment.

• Manages and supervises all areas of the spa, including its programs, services, hours of operation, facilities and staff.

• Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas.

• Strives to maximize the financial performance of the department

Managing Spa Sales and Marketing Strategy

• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.

• Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.

• Verifiess spa services are included in all property-related marketing and advertising.

• Identifies and recommending new products and product enhancements to remain competitive in the market.

Managing Spa Revenue Management Strategy

• Monitors and Manages the payroll function in conjunction with the supervisory staff.

• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

• Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

Conducting Human Resources Activities

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.

• Interviews and hires supervisory and hourly employees with the appropriate skills to meet the business needs of the operation.

• Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Administers the performance appraisal process for direct report supervisors.

• Develops business goals and creates appropriate development plans.

• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

• Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

• Verifies that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.

• Celebrates successes and publicly recognizes the contributions of team members.

• Strives to continually improve employee satisfaction.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Dorado Beach A Ritz Carlton Reserve

100 Dorado Beach Drive
Dorado, 00646
Puerto Rico

(787) 626-1100

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Once a plantation, Dorado Beach is now a private retreat. Inspired by the legacy of its developer, Laurance S. Rockefeller, this luxurious hideaway features beautiful beachfront accommodations just steps from the sea.

Dorado Beach, a Ritz-Carlton Reserve is a unique hotel befitting its setting. With only 115 guestrooms spread across 50 acres and one mile of beachfront, this luxurious island sanctuary is encircled by coral reefs, blue Caribbean waters and a lush tropical forest. An unparalleled level of individualized guest service enhanced by the local customs and flavors of Puerto Rico awaits you.

Cherished History 

Dorado Beach’s history began over 50 years ago when Laurance S. Rockefeller unveiled his eco-friendly luxury island resort. Today, Dorado Beach, a Ritz-Carlton Reserve is situated on the former Rockefeller estate, preserving its rich legacy.  

Embajadores Service 

 Complement a bespoke travel experience with a deeper level of service. Our attentive Embajadores will always be available for any request you have throughout your stay.  

Environmental Philosophy 

Fundamental to Dorado Beach, a Ritz-Carlton Reserve is a passionate environmental philosophy originally instilled by Laurance Rockefeller. The design and infrastructure reflects Dorado Beach’s remarkable surroundings with a myriad of natural elements incorporated throughout.