Summary

• Meeting and greeting customers with a warm welcome and smile
• Handling customer complaints and comments
• Complete daily checklist as required
• Prepare/serve food and beverage items for customers (could require food and beverage certifications)
• Ensure any cash overage/shortage is accounted for and balanced
• Adhering to rate and credit policies and procedures
• Addressing problems and troubleshooting
• May be responsible for transporting guests with the hotel shuttle
• Comply with OSHA and Safety standards
• Motivate and lead by example for all team members
• Attend departmental meetings to review guest scores, new procedures and other important information
• Responsible for understanding and adhering to attendance guidelines set forth in the employee handbook; expected to report to work on scheduled days and at scheduled times
• Knowledge and operation of brand operating system
  Communicate with all hotel departments efficiently
• Check guest in/out, room assignments and special request
• Knowledge of accounting, cash handling, credit and billing procedures for all transactions

OTHER DUTIES: 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE 

• Customer service experience required
• High school diploma required

QUALIFICATIONS 
Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references

COMPETENCIES 

• Excellence in communication both verbal and written
• Time management and problem-solving skills
• Self-motivated, well organized, and goal-oriented
• Excellent customer service skills
• Computer software skills

ORGANIZATIONAL STRUCTURE 

• Reports to the General Manager and AGM or Gallery Host Supervisor
• This position does not have supervisory responsibility

WORKING CONDITIONS AND PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPECTED HOURS OF WORK 
This position requires variable hours based on the needs of the hotel including nights and weekends and holidays.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACKNOWLEDGMENT OF RECEIPT AND BASIC UNDERSTANDING 

The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move employees from their accustomed shift and alter assigned duties as business dictates.

• This job description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.
• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job.

Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

 Use your past hotel job experience to make a difference at Hyatt.  For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site