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Front Desk - Guest Experience

Posted May 6, 2021

JW Marriott Houston
Houston, TX
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About This Job

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

JW Marriott Houston

5150 Westheimer Road
Houston, TX 77056

1-713-961-1500

515 Room Hotel

www.marriott.com

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Welcome to our majestic Houston Galleria hotel, the luxurious 23-story JW Marriott Houston. Offering the most exceptional accommodations and amenities, our Houston luxury hotel is just steps from one of the most famous shopping districts in the world, and only minutes from attractions such as Minute Maid Park. Enjoy the convenience of a Houston Galleria hotel within easy walking distance to more than 200 exclusive stores, fine-dining, and entertainment. The JW Marriott is also near many renowned museums, art galleries, and botanical gardens. An array of on-site hotel amenities include a state-of-the-art fitness center, private rooftop indoor/outdoor pool, hot tub, Starbucks coffee house, and extensive meeting and event spaces. Our hotel near the Houston Galleria is also home to fine-dining, including Destino, offering delectable farm to fork cuisine. Spacious guestrooms at our Houston luxury hotel boast down comforters, custom duvets and cotton-rich linens. Enjoy your stay at the JW Marriott Houston!