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Concierge

Posted May 10, 2021

The Rittenhouse
Philadelphia, PA
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About This Job

Overview

Opportunity:  Concierge

Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.

Potential Career Path

Front Desk Supervisor – Guest Service Manager – Assistant General Manager

Essential Functions

  • Warmly greet and acknowledge guests, proactively offering assistance.
  • Provide information about local attractions and events. 
  • Make travel arrangements.
  • Make dining and other reservations, and obtain tickets for events.
  • Receive, store, or deliver luggage or mail.
  • Pick up and deliver items or run errands.
  • Carry out unusual requests, such as searching for hard-to-find items or services.
  • Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits and wear protective safety equipment.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent.
  • Previous customer service experience required or equivalent training.
  • Knowledge of the local community, attractions and events.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Exquisite Location of this Downtown Philadelphia Hotel

The Rittenhouse Hotel is the most prestigious Philadelphia Pennsylvania hotel address. Consistently recognized not only as the premier choice of five-diamond Philadelphia luxury hotels, The Rittenhouse is also ranked among the world´s finest places to stay. Featuring all of the unique historic charm and residential ambience of Rittenhouse Square, our Philadelphia luxury hotel is convenient walking distance from major museums, cultural attractions, world-class shopping, and the business district. Experience the luxury of five-diamond service and accommodations at the premier choice of Philadelphia Pennsylvania hotels.

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

The Rittenhouse

210 West Rittenhouse Square
Philadelphia, PA 19103

(215) 546-9000

118 Room Hotel

www.rittenhousehotel.com

Our Hotel

Travelers can stay at The Rittenhouse, a standout among luxury hotels in Philadelphia’s Center City, offering them a Forbes Four Star experience with well-appointed rooms and suites, world-class service, and the most desirable location in town. From fine dining culinary experiences and impeccably tailored events to our relaxing atrium pool and rejuvenating treatments from the spa, our Rittenhouse Square luxury hotel offers personalized experiences and provides the perfect balance of sophistication and relaxation for families, business travelers, and romantic vacationers alike. Welcome to The Rittenhouse, a true gem among Center City, Philadelphia hotels.