Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests. Review and log preferences/traces in computer system. Contact members for pre-departure calls. Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties. Respond to requests for visitor information, special arrangements, activities or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members/guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with reservation services. Assist with Bell/valet services for owners when requesting their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in computer system and logbooks.
Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all members and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
The hourly rate for this position is $23.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Aspen is a recreational, social and cultural mecca for people from all around the globe. It's celebrated for many things including world-class skiing and snowboarding, acclaimed cuisine and one-of-a-kind shopping. The four local "super quartet" of mountains: Aspen, Snowmass, Aspen Highlands and Buttermilk will make any ski lover giddy for a lifetime.
The Ritz-Carlton Club, Aspen Highlands sits at the foot of a 12,500 ft. mountain with stunning views and 125 trails. This ski-in/ski-out village is surrounded by terrain for every class of skier and includes the legendary "Highland Bowl." Grow accustomed to your ski valet greeting you each day, or pursue pure relaxation and renewal in our pool areas or at the well-appointed spa and fitness center. With a special mix of authentic Western ambience and renowned Ritz-Carlton service, Aspen Highlands is a place that visitors return to again and again.
The Ritz-Carlton Club, Aspen Highlands is located 5 minutes from the Aspen-Pitkin County Airport, 20 minutes from Snowmass, 2 hours from Vail and Vail/Eagle Airport and 4 hours from Denver.