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Front Desk / Guest Service Representative

Posted April 29, 2021

Embassy Suites by Hilton Dallas Market Center
Dallas, TX
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About This Job

Career in Hospitality?  Come join us here at the Embassy Suites Dallas!

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Embassy Suites by Hilton Dallas Market Center

2727 Stemmons Freeway
Dallas, TX 75207

(214) 630-5332

248 Room All Suite

embassysuites3.hilton.com

At a Glance

Welcome to the Embassy Suites by Hilton Dallas Market Center hotel. Situated less than one mile north of Dallas Market Center and the World Trade Center, this Dallas hotel is in an ideal location. Visit the Dallas Medical District, featuring 13 hospitals, clinics and other world-class medical facilities, just west of the Embassy Suites. Stay here and enjoy being close to downtown and an array of great attractions.

Begin each day with our Embassy Suites® free made-to-order breakfast offering omelets, pancakes and buffet items. At our nightly Evening Reception, sip complimentary cocktails, drinks and snacks. Treat yourself to our selection of draft beers, premium wines, cocktails and unique menu items in the Atrio Restaurant and Bar. Relax and enjoy sports and other events on TV as our friendly bartenders and collection of eight 55-inch HDTVs welcome you in.

Host meetings and dinner functions in our Magnolia Ballroom with space for up to 300 people, get down to business in our Monarch Executive Boardroom, or celebrate a special occasion in the Atrio private meeting and dining room. Catch up with work in our BusinessLink™ Business Center, or rejuvenate in our well-equipped 24-hour fitness center. Take a refreshing swim in our indoor pool and whirlpool or retire to our spacious two-room suites. Our Dallas suite hotel provides WiFi access and room service.

  • Newly upgraded, best-in-class WiFi available in each room and public lounge areas for a nominal fee
  • Free made-to-order breakfast; beverages at Evening Reception
  • Atrio Restaurant and Bar, featuring Chef Louis Small's Texas creations
  • Indoor swimming pool, whirlpool and 24-hour fitness center 
  • 5,000 sq. ft. of meeting and event space with hotel catering