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Spa Director

Posted May 11, 2021

Waldorf Astoria Xiamen
Xiamen, China
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About This Job

Description

A Spa Director is ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets.

 



What will I be doing?

 

 

 

As a Spa Director, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Director will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

 

 


  • Manage overall operations of the spa

  • Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards

  • Ensure client experience is proficient including bookings, payments, and consultation cards

  • Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development

  • Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes

  • Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement

  • Manage customer feedback effectively to ensure continuous service and programme improvement

  • Instill brand values and standards to maintain quality on a daily basis

  • Liaise with other hotel departments

  • Ensure customers and guests receive friendly and consistent personalised service from all team members

  • Respond to audits to ensure continual improvement is achieved

  • Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed

  • Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

Requirements

What are we looking for?

 

 

A Spa Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

 

 


  • Management experience within the spa industry

  • Ability to meet financial targets

  • Ability to work under pressure

  • Excellent grooming standards

  • Willingness to develop team members and self

  • Flexibility to respond to a range of different work situations

  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :


  • Knowledge of the local market

  • Relevant qualifications

 



What will it be like to work for Hilton?

 

 

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!





 

 

 


EOE/AA/Disabled/Veterans

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About this Employer

Waldorf Astoria Xiamen

1 Lianhua North Road
Siming District
Xiamen, 361009
China

+86-592-5378888

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At A Glance

Welcome to Waldorf Astoria Xiamen, an elegant hotel blending a timeless sense of luxury with an innovative spirit. Enjoy premium guest rooms and suites, authentic dining, sophisticated events, and a rejuvenating wellness spa, all in the heart of Xiamen.

Located in the commercial district, the hotel is adjacent to Lianhua Park, known for its lotus flowers and tranquil setting, and is also connected to Xiamen's premier luxury shopping mall.

Indulgences that await:

  • Panoramic views of the park and city from our 245 rooms and suites
  • Chairman Suite, among largest suites in Xiamen, featuring an indoor pool and outdoor garden terrace
  • Luxury spa featuring five treatment rooms, each with a private outdoor terrace
  • Five restaurants and lounges, offering Xiamen, Fujian and global cuisines
  • State-of-the-art fitness center with sauna, steam rooms and a wellness studio
  • 170 sq. m. outdoor infinity pool featuring poolside cabana service
  • Ballroom, sunlit event spaces, and wedding-perfect garden terrace and bridal room

Many of Xiamen's impressive attractions are within 15 minutes of our doors, such as NanPutuo Temple, Zhongshan Market, the Shapowei Art District and Gulangyu Island. Connect with the city with ease - Lianhua Metro Station is a five-minute walk and Xiamen Railway Station is 10 minutes away. Xiamen International Airport is 20 minutes from the hotel.