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Reservations Agent

Posted April 30, 2022

TPG Hotels, Resorts & Marinas
Cranston, RI
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About This Job

* These jobs will be based at our Corporate headquarters in our newly renovated Revenue Center in Cranston, Rhode Island*

Job overview

TPG is looking for Full-Time and Part-Time Reservation Agents! This candidate will handle reservation calls for specific properties in the TPG portfolio.

What you will be doing

• Handle all telephone inquiries with prompt courtesy, while applying the hotel's selling strategy and selling technique, in order to achieve budgeted goals and maximize revenue.

• Successfully complete a room reservation for any given time period knowing the types of accommodations, rates and special services are available. In addition, the ability to properly code and audit all reservations by market segment, company, source, origin, travel agent, etc...

• Process internal reservations, management reservations, reservations from the GDS, house/comp requests, travel agent rates and emails.

• Handle high volume of email correspondence.

• Must have a positive attitude and strong attention to detail.

• Must be flexible with scheduling.

Part-Time Benefits

  • Vision Insurance
  • Disability Insurance
  • Life Insurance
  • Identity Theft Protection
  • AMAZING Hotel Discounts
  • and MORE!

Full-Time Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Life Insurance
  • Identity Theft Protection
  • AMAZING Hotel Discounts
  • Paid Time Off
  • and MORE!
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About this Employer

TPG Hotels, Resorts & Marinas

1140 Reservoir Avenue
Cranston, RI 02920

(401) 946-4600

Management Company

tpghotelsandresorts.com

Apply to be a member of our TPG Hotels, Resorts & Marinas family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

TPG HOTELS, RESORTS & MARINAS

TPG Hotels, Resorts & Marinas is widely recognized as one of the nation’s premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle / resort properties, to upper upscale, luxury hotels and nautically-based hospitality assets. For nearly four decades, we have delivered exceptional experiences to our guests and above-market performance for our investment partners – that’s how we’ve grown to become one of the largest hospitality management firms in the U.S. 

We are an institutional-quality manager; vetted and trusted by global hotel brands, capital partners, institutional investors, and prestigious ownership groups. Whether as an investment partner or straight third-party operator, TPG Hotels, Resorts & Marinas is always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for the guests, investors and to fulfill the brand promise. 

TPG Hotels, Resorts & Marinas at a Glance:

  • Managing hotels for ourselves and prestigious ownership groups for nearly four decades; 
  • Historical resume includes 500+ hotels in 40 states throughout the U.S.;
  • Typically outperform other management companies by 10 to 20%;
  • Drive performance and value creation through full integration of cross-functional hospitality management disciplines;
  • Pre-approved / preferred operator of top hotel brands such as Marriott, Hilton, Hyatt, IHG, Starwood, Wyndham, Accor and others;
  • Experienced operator of boutique, independent, and nautically-anchored hotels, resorts and marinas;
  • National footprint with approximately 130 hotels currently under management coast-to-coast with thousands of U.S. employees.

Why People Like to Work for Us

At TPG Hotels & Resorts our strengths lie in the full integration of services—from strategic capital improvements to choosing the right brand and effectively managing operations. Success in hospitality is a combination of an excellent product, extraordinary service and keen financial management.

TPG Hotels & Resorts' large and diverse portfolio includes the nation's leading hotel brands—Hilton, InterContinental, Marriott and Starwood properties.

TPG Hotels & Resorts' senior executives average over 20 years of hospitality and real estate experience and are astute at balancing the priorities of our associates and guests. We believe that hotel value enhancement begins with rehabilitation, and that with vertical integration we can maximize revenues, product, and process.

At TPG Hotels & Resorts we are driven to deliver superior brand quality, value and service to our guests and owners.

People are our greatest assets. TPG Hotels & Resorts is proud of its ability to recruit, train and retain the best hospitality personnel in the business. Nationwide, TPG-managed properties are recognized as great places to work and build a career.

TPG Hotels & Resorts supports an entrepreneurial culture by empowering managers and associates to make their jobs rewarding, enriching and fulfilling. Training programs are provided to encourage professional advancement as well as personal success and growth.

Our commitment to excellence in management, service and guest satisfaction is second to none. Being responsive to guest needs is a talent shared and nurtured by everyone at TPG. We believe that achieving exceptional service is invaluable to sustaining profitable operations over the long term.

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