Search 21,202 current hospitality jobs

Front Desk Clerk Full Time Flexible Shift Hampton Inn by Hilton

Posted May 14, 2021

Hampton Inn Orlando International Drive/Convention Center
Orlando, FL
Apply

About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This is a full time flexible shift position.

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
Apply

About this Employer

Hampton Inn Orlando International Drive/Convention Center

8900 Universal Boulevard
Orlando, FL 32819

(407) 354-4447

173 Room Hotel

hamptoninn3.hilton.com

At A Glance

Newly renovated in 2018, the Hampton Inn by Hilton Orlando International Drive/Convention Center hotel offers an ideal location, just moments from International Drive, the Orlando/Orange County Convention Center, SeaWorld®, Universal Orlando Resort and the Walt Disney World Resort.

Whether you are visiting Orlando on business or for a family vacation, our International Drive hotel is in the heart of all the action. We are conveniently located in the resort district of International Drive and we are within walking distance of all the best restaurants, shopping and local activities that Orlando has to offer. Be sure to visit Pointe Orlando, offering a unique collection of incredible shopping, dining and entertainment options, just steps away from our Orlando International Drive hotel.

Enjoy the location and amenities at our hotel near the Orlando/Orange County Convention Center. Choose from our newly renovated 173 guest rooms with a fresh Hampton bed®, LCD TV, large work desk, refrigerator and complimentary WiFi. Start your morning with our free hot breakfast each day or if your short on time grab one of our free On the Run breakfast bags*, available Monday through Friday. Get a complete workout in our 24-hour fitness center or take a dip in our outdoor pool.