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Guest Services Attendant Part-Time

Posted April 12, 2021

French Lick Resort
French Lick, IN
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The Guest Services Attendant (valet) will provide prompt, safe, efficient and friendly vehicle care and delivery for all Resort guests. The Guest Services Attendant is responsible for the transportation of guests' luggage and assists with Bell Desk functions.

About This Job

Why you will enjoy this job

The Midwest's Premier Resort Destination

French Lick Resort, named America’s Best Historic Resort by Historic Hotels of America, features two historic grand hotels nestled in the Hoosier National Forest of southern Indiana. The French Lick Springs Hotel and West Baden Springs Hotel provide luxurious AAA Four-Diamond accommodations for guests seeking relaxation, romance, family time or excitement. An easy drive from Indianapolis and Louisville, this upscale destination features championship golf courses, world-class spas, Vegas-style gaming, horseback riding and activities for kids.

Responsibilities for this Position

  • Responsible for parking and retrieving all guest cars in an efficient, safe and friendly manner.
  • Provides warm and sincere welcome/farewell for all guests of Resort including use of guest name & good eye contact with each guest.
  • Provides assistance in and out of vehicles of all guests.
  • Maintains proper control of all guest's keys.
  • Ensures accurate documentation on all tickets to ensure accurate billing & good service to guests.
  • Delivers automobiles to guests ready to drive, which will require snow removal during winter season.
  • Follows direction and instruction offered by doorman.
  • Clearly explains parking fees and luggage procedures.
  • Provides useful information and assistance as needed.
  • Maintains cleanliness of the PC, and parking lot areas.
  • Maintains traffic control ensuring fire lanes are kept clear.
  • Gives directions to area sites.
  • Must be knowledgeable of emergency procedures.
  • Opens doors for clients or personnel.
  • Handles room deliveries.
  • Handles luggage for clients.
  • Performs special deliveries or errands.
  • Adheres to the policies of the company as set forth in the Employee Handbook and reports any observed violations to Human Resources.
  • Maintains the highest level of employee/guest relations.
  • Performs other related reasonable duties capable of being performed as requested by Management.

Requirements

  • Must be a citizen of this country or possess a valid work permit.
  • Experience in the service industry preferably in the hospitality industry.
  • Service orientation, communication and analytical abilities.
  • Ability to transport, handle and/or lift a minimum of 50 lbs. (Note: Loading and unloading luggage out of vans, busses, etc., and delivery to and from guest rooms).
  • Current driver's license and clean driving record.
  • Must be able to work nights, weekends and holidays as required.
  • Must possess excellent communication skills.
  • Must have ability to write routine correspondence and speak effectively to the public, employees and customers.
  • Must be able to work while standing, walking, running and shoveling for extended periods
  • Must have the ability to deal effectively and interact well with the customers and employees.
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Technical Requirements:
  • Must be willing to work a variety of day/night and weekend shifts.
  • Must be able to read, write and speak English.
  • Requires strong organizational skills.
  • Must be able to work independently.
  • Able to be on your feet for long periods of time.
  • Able to lift at least 50 pounds.
  • Excellent people skills.
  • Must meet grooming standards.
  • We provide a substance free environment. Substance testing is mandatory.
  • Meet/exceed customer expectations.
  • Must meet or exceed the team expectations.
  • An energetic personality.

Compensation

Hours

Variable Hours

Benefits

 

  • Dry Cleaning/Laundry
  • Free Parking
  • Meals
  • Matching 401-k
  • Profit Sharing
  • We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class.
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About this Employer

French Lick Resort

8670 W State Rd 56
French Lick, IN 47432-9389

Telephone 18889369360
Reservations 18889369360

689 Room Resort

Frenchlick.com

About Us

By the mid-1990s, French Lick Spring Hotel, although still in operation, was a mere shell of its former glory and the abandoned West Baden Springs Hotel was literally crumbling to the ground.  As with any great comeback story it all started with people who refused to give up – local volunteers and the folks at Indiana Landmarks. Seeing West Baden Springs Hotel in complete ruin devastated the group whose mission it is to save such cherished properties. Soon the Cook family, devoted preservationists who themselves led the restoration of many Indiana buildings, joined the cause and committed more than $500 million dollars to not only save the West Baden Springs Hotel but also the French Lick Springs Hotel. The Cook family wanted their preservation work to result in living, breathing historic places that would be around for centuries to come. Visit French Lick Resort to fully experience this “save of the century.”

Why a career with French Lick Resort

Whether you’re just beginning your career journey or looking for a new professional challenge, French Lick Resort has a career path for you! Our resort includes two AAA Four-Diamond historic hotels, two nationally-acclaimed golf courses, a casino, two world-class spas, over a dozen food and beverage venues and retail shops. With so many amenities we have a variety of Full-time, Variable (Part-time) and Seasonal opportunities for you to join our team.

Guests know us for our Friendly Staff who create Memorable Experiences.  If you are interested in exploring career opportunities with us and want to join our team to accomplish our mission to “Exceed Guest Expectations,” then click here for current career opportunities.