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Spa Receptionist

Posted July 12, 2021

Waldorf Astoria Xiamen
Xiamen, China
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About This Job

Description

A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

 



What will I be doing?

 

 

 

As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:

 

 


  • Assist guests and clients in an appropriate and timely manner

  • Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services

  • Ensure client experience is proficient including bookings, payments, and consultation cards

  • Adhere to cash handling procedures

  • Interact and communicate effectively with clients, members, team members, guests, and management team

  • Up-sell with latest departmental incentives

  • Report accidents, maintenance issues, or other incidents

  • Ensure compliance with all health and safety regulations

Requirements

What are we looking for?

 

 

A Spa Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

 

 


  • Committed to delivering a high level of customer service

  • Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


  • Excellent attention to detail

  • High standards of cleanliness

  • Ability to work in a consistently professional and helpful manner

  • Previous spa experience

 



What will it be like to work for Hilton?

 

 

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

 


EOE/AA/Disabled/Veterans

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About this Employer

Waldorf Astoria Xiamen

1 Lianhua North Road
Siming District
Xiamen, 361009
China

+86-592-5378888

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At A Glance

Welcome to Waldorf Astoria Xiamen, an elegant hotel blending a timeless sense of luxury with an innovative spirit. Enjoy premium guest rooms and suites, authentic dining, sophisticated events, and a rejuvenating wellness spa, all in the heart of Xiamen.

Located in the commercial district, the hotel is adjacent to Lianhua Park, known for its lotus flowers and tranquil setting, and is also connected to Xiamen's premier luxury shopping mall.

Indulgences that await:

  • Panoramic views of the park and city from our 245 rooms and suites
  • Chairman Suite, among largest suites in Xiamen, featuring an indoor pool and outdoor garden terrace
  • Luxury spa featuring five treatment rooms, each with a private outdoor terrace
  • Five restaurants and lounges, offering Xiamen, Fujian and global cuisines
  • State-of-the-art fitness center with sauna, steam rooms and a wellness studio
  • 170 sq. m. outdoor infinity pool featuring poolside cabana service
  • Ballroom, sunlit event spaces, and wedding-perfect garden terrace and bridal room

Many of Xiamen's impressive attractions are within 15 minutes of our doors, such as NanPutuo Temple, Zhongshan Market, the Shapowei Art District and Gulangyu Island. Connect with the city with ease - Lianhua Metro Station is a five-minute walk and Xiamen Railway Station is 10 minutes away. Xiamen International Airport is 20 minutes from the hotel.