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Banquet Captain

Posted April 13, 2021

Holiday Inn Norwich
Norwich, CT
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About This Job

Overview

Opportunity: Banquet Captain

Supervise banquet staff during assigned functions, ensuring staff performs in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant Banquet Manager – Assistant Restaurant Manager – Banquet Manager

Essential Job Functions

  • Check Banquet Staff’s Event Orders to ensure that all information is accurate.
  • Check room set-up to see that Banquet Event Order directions are completely followed.
  • Act as point of contact for group representatives.
  • Communicate all Banquet Event Order changes to catering or convention services office and affected departments.
  • Coordinate with banquet staff set-ups, changes and time schedules for all functions.
  • Verify staffing levels for the next day's functions.
  • Adjust schedules accordingly through the addition or cancellation of servers, bartenders, and/or housepersons.
  • Operate as a banquet server when needed; setting up, greeting and serving the guest, and breaking down the function.
  • Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
  • Post all banquet checks at end of the day and turn in to night audit.
  • Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages.
  • Oversee staff to ensure that proper liquor controls are in use.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent preferred.
  • Previous banquet experience required.

Work Environment and Context

  • Work schedule varies and will include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Holiday Inn Norwich

10 Laura Boulevard
Norwich, CT 06360

(860) 889-5201

135 Room Hotel

www.ihg.com

Our Hotel

Welcome to the Holiday Inn Norwich, the hotel raises the bar on lodging for business and leisure travelers with inviting accommodations, unmatched hospitality and a wealth of guest friendly services. Visitors will enjoy close proximity to attractions like Mohegan Sun Casino, Foxwoods Casino and Mystic Connecticut plus several enticing beaches.

Each of our 135 modern guest rooms provides a myriad of amenities, including flat-screen TV's with premium channels, mini-refrigerator, sofa bed, microwave, and complimentary Wi-Fi. Guests will enjoy everything from fresh baked cookies at check-in, an indoor swimming pool and fitness center to meeting rooms and complimentary transportation to nearby Mohegan Sun Casino. We invite our guests to join us for breakfast at Rendezvous, our on-site restaurant with a variety of menu items to start their day off right. For lunch and dinner, they'll want to eat at our Scorzz Sports Bar & Grill!