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Night Auditor

Posted April 14, 2021

Hampton Inn Madison East Towne Mall Area
Madison, WI
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Are you a Night-Owl? Do you sleep all day and stay up All-Night?

About This Job

Banyan Tree Management is a Florida-based hotel management and development company that has been named multiple times to Inc's list of fastest growing private companies in the United States. We currently have 23 properties in our management portfolio and offer a dynamic work environment with avenues for professional and personal growth. We strive to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success:

  • Transparent & Accountable
  • Humble, Respectful & Dedicated
  • Embrace Opportunity
  • Create Value for Shareholders
  • Family Matters

Summary

Night Auditor responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, run night audit reports, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us. Our Night Auditor is professional, courteous, honest and loyal.

Essential Functions

  • Run the daily audit, and cash/credit operations to ensure accuracy of the property’s financial and accounting records.
  • Process departmental reports. 
  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
  • Welcome and serve guests in person and over the phone every day.
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) All room rates, special packages and promotions. c) Daily house count and expected arrivals/departures. d) Scheduled daily group activities.
  • Ensure guest and hotel safety by knowing all safety, security and emergency procedures.
  • Attention to detail, organization and follow-up abilities

Education, Experience, Other Requirements


  • Reliability to work from 11:00 PM to 7:00 AM shifts and report for scheduled shifts
  • Must be Punctual and honest.
  • Ability to work with little or no supervision while meeting high-performance standards
  • Excellent organization skills
  • Ability to follow instructions
  • High School Diploma or GED
  • One to two years work experience in Customer Service in the Hospitality Field
  • Experience with hotel property management system OnQ.


EEO Statement

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. These laws prohibit employment discrimination based on race, color, sex, religion, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law.

compensation: $12-$14 Based on Experience

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About this Employer

Hampton Inn Madison East Towne Mall Area

4820 Hayes Road
Madison, WI 53704

(608) 244-9400

115 Room Hotel

hamptoninn3.hilton.com

At A Glance

This hotel is only a ten-minute drive from Madison’s vibrant downtown, the State Capitol and the University of Wisconsin-Madison.

The attractions in Madison span from architecture to sporting events and great theater. Conveniently located just three miles from Dane County Regional Airport, the hotel is also close to several businesses, such as General Electric, American Family Insurance, Deloitte, and Alliant Energy. Admire the beautiful lakes of Monona and Mendota, just eight miles from the hotel.

Enjoy comfort with value at our Madison, WI hotel, offering a full package of great amenities delivered with a personal touch. We guarantee a warm and inviting stay with free WiFi access, a clean and fresh Hampton bed®, Hampton’s free hot breakfast, and a free fitness center. Catch up with work at the 24-hour business center or unwind after hectic days with a dip in our indoor pool and whirlpool.