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Guest Service Agent Part-Time

Posted March 15, 2021

The Williams Inn
Williamstown, MA
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Be A Part of Our Passionate & Committed Team!

About This Job

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

  • Must be an outgoing, positive, friendly person
  • Must be able to work a flexible schedule including nights, weekends and holidays
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check as well as be drug free

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

EOE/M/F/D/V

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About this Employer

The Williams Inn

101 Spring Street
Williamstown, MA 01267

(413) 458-9371

64 Room Hotel

www.williamsinn.com

About Us

Our hotel is surrounded by the art and culture of the Berkshires region and connects visitors to a wide variety of local area attractions.

Your Williamstown experience is anchored by our Spring Street location offering easy access to local shopping and dining, as well as the nearby Williams College, Clark Art Institute, MASS MoCA, and Williamstown Theatre Festival.

Our new inn features 64 well-appointed guest rooms with contemporary design reflective of the architecture of local area farmhouses. Through our commitment to environmental sustainability, our new three-story inn has embraced leading energy-saving features to reduce energy consumption by more than 40 percent.

After arriving, we invite you to dine at The Barn, our signature restaurant offering seasonal locally sourced cuisine and a craft bar. Additional property highlights include a fitness center and flexible meeting and event spaces that can accommodate up to 390 guests. This modern meeting space features a transitional inside-outside area that sets the stage for one-of-a-kind events.