Be A Part of Our Passionate & Committed Team!
Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.
We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.
This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.
We offer our eligible Associates a number of benefits to enhance their health and well-being:
Our hotel is surrounded by the art and culture of the Berkshires region and connects visitors to a wide variety of local area attractions.
Your Williamstown experience is anchored by our Spring Street location offering easy access to local shopping and dining, as well as the nearby Williams College, Clark Art Institute, MASS MoCA, and Williamstown Theatre Festival.
Our new inn features 64 well-appointed guest rooms with contemporary design reflective of the architecture of local area farmhouses. Through our commitment to environmental sustainability, our new three-story inn has embraced leading energy-saving features to reduce energy consumption by more than 40 percent.
After arriving, we invite you to dine at The Barn, our signature restaurant offering seasonal locally sourced cuisine and a craft bar. Additional property highlights include a fitness center and flexible meeting and event spaces that can accommodate up to 390 guests. This modern meeting space features a transitional inside-outside area that sets the stage for one-of-a-kind events.