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Front Desk / Guest Service Agen

Posted March 26, 2021

Homewood Suites by Hilton Denver - Littleton
Littleton, CO
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About This Job

Great opportunity for an outgoing, fun candidate!

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Homewood Suites by Hilton Denver - Littleton

7630 Shaffer Parkway
Littleton, CO 80127

(720) 981-4763

84 Room Extended Stay

homewoodsuites3.hilton.com

At A Glance

Admire the Rocky Mountains from our Homewood Suites by Hilton Denver - Littleton hotel in Littleton, Colorado. Easy access to C-470 makes this a relaxing retreat for business or leisure. Our ideal location is minutes from Lockheed Martin, CH2M Hill, Siemens, Apria Healthcare, Denver Tech Center and Highlands Ranch. Nestled at the base of the foothills in Ken Caryl Valley, our all-suite extended-stay hotel is only 20 minutes from downtown Denver via I-25 or the nearby Light Rail Station. Enjoy the excitement of all the things to do in downtown Denver. Attend a game at Coors Field, Pepsi Center or Invesco Field, and explore world-class skiing in the Rockies at Loveland and Breckenridge ski areas. Go to a concert at Red Rocks Park and Amphitheater or watch a race at Bandimere Speedway.

Plan an event or wedding with this Littleton, Co hotel. Meeting and wedding venues nearby are Arrowhead Golf Course, Deer Creek Valley Ranch, Chatfield Botanic Gardens, Hudson Gardens, Terrace Gardens and the Manor House. Let us plan your special event or wedding and reception. We’ll help make it worry-free.

Select from 84 quiet suites featuring mountain views, natural lighting and comfortable king- and queen-sized beds in studio, one- and two-bedroom options. Grill food on our outdoor barbecue. Start each day with a complimentary full, hot breakfast and unwind at our evening social Monday through Thursday evenings.