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Front Desk Agent

Posted April 14, 2021

Courtyard by Marriott Wichita at Old Town
Wichita, KS
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About This Job

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Courtyard by Marriott Wichita at Old Town

820 East 2nd Street North
Wichita, KS 67202

(316) 264-5300

128 Room Hotel

www.marriott.com

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Our Hotel

The Courtyard Wichita at Old Town is nestled in historic Old Town, an example of Wichita's revitalization and urban sophistication. This hotel was originally built in 1930 as a warehouse and features the things you desire - contemporary style, an awe-inspiring atrium and the type of service that will make you never want to leave. Here on leisure? Located in the most exciting district of Wichita, you are just steps from some of the finest restaurants, entertainment, theaters, and museums. Here on business? We will keep you connected with complimentary high speed internet and a fully equipped business center. This hotel is conveniently located close to Airbus, Koch Industries, Textron and Spirit.