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Front Desk Agent

Posted April 15, 2021

Homewood Suites Boston Woburn
Woburn, MA
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About This Job

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution – FREE MONEY!Hotel Discounts

Group Life Insurance equal to your annual salary

Voluntary Short and Long Term Disability Programs

Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

Open Availability- As a fully operating hotel, we are open 24/7, 365 days a year. Having the availability to work weekends, nights, and some holidays is a must for this position. 

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality 

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner

Post guest charges, collect payments and follow all cash handling procedures as required by Concord

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures 

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

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About this Employer

Homewood Suites Boston Woburn

371 Washington Street
Woburn, MA 01801

(781) 933-1990

120 Room Extended Stay

homewoodsuites3.hilton.com

Welcome to Homewood Suites by Hilton Boston Woburn, located just off Interstate 95 and only 11 miles to Boston Logan International Airport. Our hotel is just a short trip to all of the excitement in the greater Boston area. Visit nearby Cummings Business Park, Woburn Mall and TD BankNorth Garden. Be close to Boston attractions including the New England Aquarium, Freedom Trail, Fenway Park, Salem Witch Museum, Stone Zoo, Tufts University and Faneuil Hall Marketplace.

Our spacious studio and one-bedroom suites are equipped with modern furnishings and thoughtful amenities including complimentary WiFi access, Smart HDTVs, sofa bed and a fully functional kitchen in every guest room so you can feel at home.